Cannot connect to my xbox live account for about a week ...

Was working fine for years & then all of a sudden, it no longer works. I found the chat that suggested I provide the following. I am not that computer savvy, so I apologize for my lack of detail and answers.





Please help!!





What Country/State/Province do you live in?: Canada

Modem brand & model number: Rogers modem/router

Router brand & model number:

How many consoles do you have connected to this router?: xbox 360

Wired or wireless (for each console): xbox 360 wireless

If Wireless, are you using a white or black external adapter, or an internal adapter (Xbox 360 S/E)?: don't know

Things you have tried:Turning off modem/router for 5 minutes, restore network settings to factory defaults, checked for other wireless interference

Do you have a NAT error? If so, what is your NAT type?: don't think so

Is UPnP Enabled?: ?? no idea

Any Error Codes you encounter: just that xbox life "failed"

Who is your ISP(Internet Service Provider)?: Rogers

After you run "Test Xbox Live connection", press “A” for "More Info”, and then "Y" for "Status". In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000-0021

X: 0000-F001

Y: 30A8-48E0

Z: 0000-0000

ID: FFFF-FFFF

L: 0015-10F1

Q: 8007-0435

T: Wireless

D: 64.71.255.204, 64.71.255.198

S: WPAA2

C: 3

:)

 

Need help with xbox live

Hello
I don't really understand what has happened to my xbox live account, but i cannot anymore connect my console to internet, though my laptop connects without any problems. More than that, i cannot visit any xbox or microsoft website to get help from there!
I guess my account might have been hacked somehow. atm, i had my FIFA13 running, but i was using my laptop, so didn't really see what has happened there, it just said that it can no longer connect to live, and when i checked it, i could not connect to internet at all.
I had no xbox-point (or whatever they are called) on my account, but i had my bank account connected to it.

i tried visiting ms, or xbox web pages from the other browsers, not working either! and I cannot call to the call service, because I am in Finland and it is 9 a.m. here, unless someone knows 24/7 customer service number!

so if anyone has any advises what should I do, and suggestions what might have happened, I would appreciate your help.

 

Xbox Live Connection Error

I tried to log in to my Xbox Live profile, and it said I couldn't connect to Xbox Live. Under the message it said the numbers "80151909"

It's been like this for about a week. Anyone know how to resolve this issue?

P.S. I've tried connecting to one of my accounts that doesn't have Xbox Live Gold, and that didn't let me log in either.

 

How many antinas dose your router have and how many users connect to yor inernet ?

 

It's a combo modem/router provided by our ISP Rogers - there are no antenna's

Wired connections to router = one laptop & one printer

Wireless connections to router = one laptop & our xbox 360

Hope this answers your questions.

 

Not sure why, but xbox live is now working. I haven't done anything in the last day, so I'm not sure what has happened. Guess I should just be greatful it works again.

 

Thas good if you need any more help feel free to let me and have a nice day