Cannot connect to friends on Xbox Live while playing an Xbox 360 game on an Xbox One

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.

Yes! When you're playing an Xbox 360 game via back-compat on Xbox One, you're connecting to the Xbox Live servers used by actual Xbox 360 consoles. So, as far as Live is concerned, you're using an Xbox 360. You can play games with your friends and earn
any achievements just as if you were playing on an actual Xbox 360. Have fun!

Hello

You're free silver menber

Xbox Live Silver is the free version of the Xbox. Although you can connect to the internet with it and download games and demos you cannot play online with people. You can chat with your friends in private chat, but you cannot talk with friends in
a party chat.

With Xbox live gold you can go online in multi-player mode and play with your friends while in party chat. You can also get game demos and games earlier than people who only have Xbox live silver.

--

JOIN XBOX LIVE GOLD

As low as $5 / month.

Hello,

All Xbox's are not connected on the same network. Xbox One's LIVE interface is completely different this is why you can't chat with the same friends, and this is also why you cannot play in the same games as your friends from the Xbox 360.

As this is a support forum and this is more feedback related, please post in the feedback forums
here.

If you're playing on the Xbox One and your account is set as Home on the console your friend can share the membership and play online.

If you're playing the 360 version then your friend will need to have his own Gold membership.

Xbox One games cannot be played with Xbox 360 versions of the game as they are incompatible.