Cannot confirm account for my child

FreelanderLR2 · Jan 17, 2018

Hi there!

I cannot confirm account access for my child using "family" setup.

System is asking for payment of 0,50 USD from US card (????) But I haven't one. I live in Italy and I have only Italian card which is, by the way, work fine with my Microsoft account...

In attachment there is a print screen with a problem

Any solution?

Thank you with advance,

Regards,

[Mod Removed]

:)

TrApZz KfCzZ · Jan 17, 2018

Custom Gamer pic not working

my account is not a child account and i contacted support and was referred to the forum. And I can confirm my account isn't a child one.

cookingdemon39 · Jan 17, 2018

child consent

I have been having trouble with my childs account! I am prompted to confirm that I allow my son an account when we log in to his live gold account. I log in to confirm this and it asks me to confirm I am an adult by entering myncredit card details but then
it keeps saying error come back later but this has been over a week now! Any ideas? I did try microsoft chat help but thry just reset my Sons password and the same problem continues! In the meantime he cannot log in on the xbox! Thanks

Mister Quasar · Jan 19, 2018

Hi FreelanderLR2!

Thanks for letting us know. To clarify a bit further, are you seeing a specific error message if you try to enter the details for your Italian credit card in that page? If so, can you also post a screenshot of the error message that you're seeing?

Mister Quasar

Hi FreelanderLR2!

Thanks for letting us know. To clarify a bit further, are you seeing a specific error message if you try to enter the details for your Italian credit card in that page? If so, can you also post a screenshot of the error message that you're seeing?

Lucas Fladzinski

This is not helpful as I've already stated that this method is outdated and you cannot change your child's email address while signed into your own account. There is no place to change it. The only method is to sign into Microsoft with your child's login information and add an alias or second email address. But the parent cannot do this from their account. The problem is that if your child no longer has access to their old email address (hence the reason for changing it), you cannot confirm the login as Microsoft requires you to authenticate the login attempt with a code. If you don't have the email address, you cannot receive the code. I'm not sure why the brains at Microsoft haven't thought of a workaround for this and instead, my kid lost two years of game play from their account.

Mister Gwyther

Hey there Swat! I understand that you have a child account that is unable to accept the new Terms because you cannot successfully log in to the parent account. Can you confirm, is this account the child or the parent? Are you able to log in to the parent
account successfully on the console by itself?

If so, go to the Settings Hub and select Family. If you do not see the child account's avatar here, then this is not the account connected to the child. Perhaps there is another account you have that is the correct parent? Please let me know what you find here
and we'll go from there. Thanks!

The Viral Cyrix

Help please!

I have an adult account which I have tried to register as a child on xbox.com and they have taken the money 50p from my account but have not updated it's status. Therefore I cannot put restrictions on the account. It seems my only option is to delete it
but I don't understand why it's not registering as a child when the birthdate is a childs and they have registered that they have taken payment???

You cannot change an Adult account to a child account. The 50p charge is to change a child account to an adult account

Lucas8282

Microsoft/xbox have said they know its an issue... there is currently no resolution, they cannot help anyone right now. if your lucky enough that your attempts to confirm a child account works then fine but untill then please be patient.

Cannot confirm account for my child