Cannot configure xbox elite series 2 in Accessories app

Hi there Ballrog,

Thanks for the reply and update on the issue. I recommend to try the provided answer by XBF Diego on this link >>

Cannot configure xbox elite series 2 in Accessories app.

Give this a try and let us know the results.

Thank you for the reply. I started to notice all kinds of issues authenticating with the Microsoft Store, Xbox app, the Master Chief Collection, and the Xbox game bar overlay app. I had just updated my CPU, motherboard, and RAM a few weeks ago when I started
to have these problems.

I decided that it was just easier to reinstall Windows 10 and start fresh. Everything seems to be working now. I did check the Xbox Networking tab and everything is working there too.

Hi Kyle,

Thank you for posting on the Xbox forums. I'd be happy to help.

Can you double check and make sure that your Windows system is updated to version 1909? You need to have the latest version of Windows to customize profiles on the app.

Also you need to make sure that you are properly logged into the Microsoft Store with the account that has the Xbox Live profile associated with it. Give the following steps a try to make sure the Xbox Live service is connected:

• Click on Windows 10 Start icon
• Go to Settings.
• Click on Gaming
• Go to the “Xbox Networking” tab.
• Click on the “Fix it” button.

Make sure the
Xbox Identity Provider app is installed and up to date. Open up and login to Xbox Console Companion app.

I have 3 computers I used to test this issue. My main computer quickly showed grey box and then back to regular screen. After downloading some other xbox related apps in the Microsoft store, I discovered it was related to my computer using a local account
and the fact I never logged into the Microsoft Store. I refuse to do this on this computer so I tried a different computer. That computer didn't have the May 2019 update and it specifically told me I couldn't configure it until I did that. I then went to
my new laptop and tried it. This computer also uses a local account, and has never used the Microsoft store before. I downloaded the app without logging in (I cancel the two sign in attempts and it still downloads and installs fine). When I opened the app,
it had showed the controller properly and when I hit configure I discovered that the grey box is the REQUIRED xbox live sign-in. You can not configure the controller without being signed into your xbox live Microsoft account. For some reason my main PC is
unable to figure out I am not signed in properly and just crashes. For the new laptop, I logged into my Microsoft account but selected to only use it for the Store apps, not my general windows login. I was finally able to configure the stupid controller.

Thanks for the update. That's kind of a bummer, and they their software doesn't support the hardware yet. I tried playing a game with the Elite 2 and it caused so much stuttering that the game was unplayable.