Cannot claim reward points, have like 200,000 points pending for over a year

Comander Max · Nov 24, 2016

I keep getting messages saying that i need to update my account to redeem my points and i have tried. If there is anything else that someone knows that can help me redeem these points id love to know?

:)

Scott Britton · Nov 24, 2016

134K reward points

I have over 134K reward points. I have not been able to cash them in in over a year. I have contacted support on several occasions with no positive results. I am really getting tired of getting the emails every month telling me that I have points pending
only to find out that I cannot cash them in.

Please get this fixed.

Thanks,

Scott Britton · Nov 24, 2016

134K reward points

I have over 134K reward points. I have not been able to cash them in in over a year. I have contacted support on several occasions with no positive results. I am really getting tired of getting the emails every month telling me that I have points pending
only to find out that I cannot cash them in.

Please get this fixed.

Thanks,

XBLRewards8 · Nov 28, 2016

Hello Comander Max,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date.

Unfortunately, since this is an issue with how a database is communicating information, this means that we have to rely on our other team to provide a resolution for this problem. We apologize for the inconvenience, and ask for your patience while our other
team works on a solution. Again, to be clear, this is a internal database issue affecting the data on your account. It is not a problem with the input you have entered.

XBLRewards8

Hello Comander Max,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date.

Unfortunately, since this is an issue with how a database is communicating information, this means that we have to rely on our other team to provide a resolution for this problem. We apologize for the inconvenience, and ask for your patience while our other
team works on a solution. Again, to be clear, this is a internal database issue affecting the data on your account. It is not a problem with the input you have entered.

Sole555

You have to be an Xbox live rewards member. If you already are, then the points should be pending. The points always pend for a while if you earn them from Xbox live rewards

GUN5L1NGER

I know it doesn't sound like much but you can add to those free points with more free points by signing up for Bing Rewards in addition to Xbox Rewards. I have gotten thousands of free points over the last couple of years.

MisterSwitch

be patient.

[quote user="How long does it take for Pending Points to be deposited into my Xbox LIVE account?"]

A. It may take up to 45 days for pending points to be deposited into your Xbox LIVE account. Points will be deposited by the 15th of each month. Visit the Xbox LIVE Rewards website often to see which points are still pending and how many Rewards Points
you've been awarded. Pending Points will not display in your Total Rewards Points Awarded.

[/quote]

SH4D0WZ0MB1E

Here is a quote from the FAQ on the rewards system.

http://rewards.xbox.com/faq/

How do I receive the Microsoft Points I earn through Xbox Live Rewards, and what are Pending Points?

A. Microsoft Points earned through Xbox Live Rewards will be automatically deposited into your Xbox Live account by the 15th and 30th of each month. If your Point total is less than 100, the Points will be held as Pending
Points until a quantity of 100 is reached. Check out the Points Pending tab on your MyRewards page to see your Pending balance. Pending Points will not display in your Total Rewards Points Awarded summary.

So it seems that they are only deposited into your account when you have at least 100 waiting to be deposited.

Cannot claim reward points, have like 200,000 points pending for over a year