Cannot chat with support or request call back

Hey there, LibertyNoir

I have just tried to request a call back from Xbox Support, and it allowed me to punch in a case number. Where you able to fill in the second part of the online form?

If you was, and the Submit graphic icon was green, then you should have been able to submit the request for a call back.

Sometimes, I have noticed that the site displays the email address, and personal identifiable information. I believe it gathers this information from your Microsoft account, and anything you place on your Microsoft account at:
https://account.live.com

You can try again today to see if it works for you. If it does not let you submit a request for support, please try my method below.

Method 1 - Clearing your browsers cache

You can try clearing your browsers cache and cookies, and clear all of the meta date that is stored onto your computer/device over the time when using your web browser and accessing the Internet. For different browsers, the steps are different, which
is why I have gathered some instructions for you.

Internet Explorer

1. Open the Internet Explorer app
2. Please press alt + X
3. Navigate to Internet options
4. Under browsing history, please click onto the delete icon to delete your browsing history
   
5. Select cookies, download history, temp internet files and folders and any other items you wish to clear from your browser
   
6. Then click apply
7. Restart your Internet Explorer app, and try again

Microsoft Edge

1. Open Microsoft Edge
2. Click onto the settings icon (Three dots in a line under the close app icon)
3. Click onto settings
4. Scroll down until you get to a setting called "Clear browsing data"
5. Select the data you wish to clear
6. Restart Microsoft Edge, and try the support page.

Google Chrome - please use this support article found on their website:
Google Chrome :
Delete Your Cache and Other Browser Data

Firefox - Please use this support article found on the Firefox support community:

How to clear the Firefox cache |
Firefox Help



Hope this helps,

Regards,

Has anyone figured out a work around for this stupidity from Microsoft??. Its been months now I've been trying to claims my free fallout 3 not only doesn't the redeem work correctly. you cannot even #$%#$% contact anyone. Tried all the above with adding
name to billing details. Agree with Teobobby, someone should be fired. No avail from my end. Ludicrous......

I've done all of the above and I still cannot get it to chat. Any more suggestions? This is driving me nuts.

Hey all!

Sorry to hear about the trouble you're having with setting up a call back. To clear this up you'll need to head on over to
account.microsoft.com and make sure all of your personal information is filled out correctly there. Once that's all set up you should be able to access chat and request a call back.

Let us know how it goes

Thanks SunkNath, I tried with both Edge and Firefox browsers after having cleared all browser data. I can't attach a screenshot but basically the problem lies at Step 1.

I get:

'Invalid data. Please check your information'.

Step 1. Thank you for signing in

First name*

Greyed out box

Please enter a valid first name

Last name*

Greyed out box

Please enter a valid first name

email address

greyed out box with correct details.

The green box under Step 2 never goes dark green.

All my Microsoft account information is displaying as normal.