cannot change gammertag, page defaults to usa and i am in uk

Hey there markozzy10,

We don't have the ability to change your Gamertag, for any account and billing issues, you'll need to contact our chat or phone teams.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

the live chat team sent me here. Its a disgrace that something like this hasnt been sorted in 6 months and i am been told to go to one place and then that place is sending me back and the link posted on here doesnt even work.

I'll make it easy for you

Regardless of what phone support says anything to do with account or billing must be delt with by customer support not forums

Due to the need for verifications

NOONE on forums can ylhelp you

Due to the need for you to pass PII

You must use the region migration tool to correctly set your account

If you are under 3months since creation you must wait till your 3months is up before you can migrate

PII is what all support centres use that's why they ask you verifying questions it's the law for account changes

Why do you think banks or support centres require your info to verify before even talking to you

We cannot verify PII or do account changes

Any modifications to your account can only be done directly thru support

Hey there markozzy10,

We don't have the ability to change your Gamertag, for any account and billing issues, you'll need to contact our chat or phone teams.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Hey there ,

We don't have the ability to change your Gamertag, for any account and billing issues, you'll need to contact our chat or phone teams.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Mister Mascot

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

the live chat team sent me here. Its a disgrace that something like this hasnt been sorted in 6 months and i am been told to go to one place and then that place is sending me back and the link posted on here doesnt even work.

You will have to add the said currency

From the sounds lf.it you'd .selected.the usa

You need to.change this yourself at account setting at this page chsnge my region

Then add the currency

Regions is set. By you when you're create an account

The subscriptions I bought were for UK/EU. However, when I redeemed on redeem.microsoft.com it said United States next to my email address.

I've checked my Microsoft account location and it was set to United states by mistake. I've now changed it to UK. Now if I go to redeem.microsoft.com it says United Kingdom next to email address.

However, it still appears my Xbox Live has been claimed as a USA subscription as the amount to set recurring billing says $9.99. If I try upgrade, I am taken to the UK upgrade page but cannot proceed as I am asked to change my Microsoft store location. If I change to USA I can progress up to the payment screen, but cannot complete payment as my card is a UK card and it says the store location and payment location needs to be the same.