Cannot buy vbucks despite sufficient credit on microsoft account

Matthew Cole5 · Apr 22, 2024

Hi, keep trying to buy vbucks (for my son). I topped the microsfot account up to cover payment, but Fortnite keeps asking for permission and more funds - I've now tried it through the xbox site, ask it to take payment from the microsoft account, which acknowledges sufficient funds, hen displays an error page!! - Any help?

:)

Rodrigo Oliver

Hi Matthew, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

To address the immediate issue, please, temporarily turn off the Ask to Buy option and ask your child to attempt the purchase again.

Sign in to your Family page with an adult Microsoft account.

https://account.microsoft.com/family/

Find the child's name and select More options > Spending.

Under the Ask to Buy section, switch Needs organizer approval to buy things to Off.

I hope this helps.

XBF Erick C

Hey there Jan,

Sorry to hear you are running into these problems. Just to clarify, When you are submitting the payment does it allow you to use the Microsoft credit and is having you add a second payment due to insufficient Microsoft currency? or is it not giving you the
option to use the Microsoft currency at all? It is possible it is not including any Taxes that are being charged (if taxes are applicable in your location)

Let us know.

Lou Ryan

Thanks for the reply. If the Microsoft account balance is essentially a gift card, is there a way to use that to purchase Vbucks? If not, what can we do to facilitate the purchase of Vbucks (or are we really limited with what that Microsoft account balance can buy us?)?

And would you happen to know why the Xbox all of a sudden wouldn’t accept Vbucks purchases via the usual way (PayPal) and sent my son down the path of having to ask a parent (the purchase the Microsoft credit)?

DIPDIP0TAT0CH1P

Did you gift your child some store credit and them purchase them vbuck in game on your childs account. This is how I did this with my kids.

Basically give them some credit, and when they go to the store in the fortnite game, they can then select purchase vbucks, and then it will buy them with the credit you have put on there account.

This has to be done ingame on the childs account though.

Wishmia

I've bought £30.00 of credit via paypal and can see that on my microsft account balance when i try to buy the vbucks

Cannot buy vbucks despite sufficient credit on microsoft account