Cannot buy any games from Xbox Store

DecliningLotus7 · Mar 25, 2016

I keep getting the error code PBR9002. Therefore I can't buy any games as it just tells me "Your purchase can't be completed with this payment option. Try a different or new way to pay." I have already tried many methods of paying using PayPal to my
own credit card. I still get the same error. Can anyone help me?

Account region: UK

Physical region: Qatar

Internet Service Provider (ISP): Ooredoo

Content you are trying to download: Black Ops III Deluxe Edition

:)

devmaz · Mar 25, 2016

Cannot buy game from Xbox store

Thx for answer. I live in Poland, my XOne location is also set to Poland. I have full Membership from few years, and before I didnt have trouuble w with getting games (both for XOne and X360) Now I can get fame from Game with Gold for XOne, but I cannot
from X360 game

onyxishere · Mar 25, 2016

Cannot buy game from Xbox store

Sorry to hear it. Which country do you live in and is your gamertag set to the same country? Also, do you have a full gold membership or only a trial?

If a game is not available in your region then you will not be able to download it. Only a full gold membership can be used to download games with gold 360 games.

maxen · Mar 25, 2016

It's because your account region and location do not match.

Some games will be purchasable when they do not match, but for many, including most 'bigger' games, your account region does need to match your physical location.

As Qatar is not an officially-supported country you would not be able to have that as your account region, so the only way to obtain the game would be to be physically located in the UK when trying to download the game.

I know that won't be what you wanted to hear, but I hope it helps clarify.

maxen

It's because your account region and location do not match.

Some games will be purchasable when they do not match, but for many, including most 'bigger' games, your account region does need to match your physical location.

As Qatar is not an officially-supported country you would not be able to have that as your account region, so the only way to obtain the game would be to be physically located in the UK when trying to download the game.

I know that won't be what you wanted to hear, but I hope it helps clarify.

Mister Beep

Hey there!

Since we're on a public forum, we're unable to assist with billing related issues. Please reach out to our phone or chat support team through our
Contact Us page for further assistance!

Thanks!

onyxishere

Sorry to hear it. Which country do you live in and is your gamertag set to the same country? Also, do you have a full gold membership or only a trial?

If a game is not available in your region then you will not be able to download it. Only a full gold membership can be used to download games with gold 360 games.

devmaz

Thx for answer. I live in Poland, my XOne location is also set to Poland. I have full Membership from few years, and before I didnt have trouuble w with getting games (both for XOne and X360) Now I can get fame from Game with Gold for XOne, but I cannot
from X360 game

onyxishere

Sorry to hear it. Which country do you live in and is your gamertag set to the same country? Also, do you have a full gold membership or only a trial?

If a game is not available in your region then you will not be able to download it. Only a full gold membership can be used to download games with gold 360 games.

Cannot buy any games from Xbox Store