Cannot buy an Xbox 360 game backwards on Microsoft Store Xbox One - "Sorry, Your account does ...

Hello,

(English is not my mother language, this post is translated from my original one in french with DeepL Translator.)

I'm on Xbox One S, I've never had an Xbox 360 but I'd like to buy the Deus Ex Human Revolution game, a backward compatible x360 game that is more than advantageous in price:

DEUS EX: HUMAN REVOLUTION

I first tried to buy this game from the Microsoft Store of my XoneS, then on the site above. In both cases I have the following error:







"Sorry, Your account does not allow you to make this type of purchase on Xbox.com. Please complete this transaction from your Xbox."

Since I'm on my Xbox, it already smells bad at all. While doing several researches, I came across several leads that could help me but nothing very convincing:

- This could be a Microsoft family problem, in the family tab of account management. My account may be considered a child account and it may not be allowed to make x360 purchases other than on an x360. So I followed these instructions:
and put my account in a family as an adult account (I created another adult account to invite my normal account as an adult). Then, by logging into Xbox.com
with the new account I created, I went to the Xbox privacy settings on my profile to set everything to "authorized" for the child account that therefore appears in the list since it is a child managed by an adult account. It didn't work, I still have the same
problem. There may be extra steps to do but I am completely lost and if anyone can help me they are welcome.

- This purchase can only be made from an Xbox 360, and I'm in a lot of trouble because I don't have an Xbox 360 and I don't know anyone who does. This solution is therefore totally inaccessible to me.

- You have to promote the Xbox Live account as an adult account within the parameters of an Xbox 360: and now I'm still unable to try this method.


- I also contacted Xbox support by chat who told me that it was only possible to buy this game from an Xbox 360 but couldn't give me any details and I doubt this method because many people say that even like that, the problem can still
be present. I find it all quite strange that it takes 2 consoles to buy a game.

So I'm getting tired of looking for solutions to this problem that seems sterile to me and I'm here to ask you if anyone in this community could help me, even a little bit. Any help is welcome.

VM

:)

 

can't buy it anywhere

Hi,

I want to buy AC: Rogue on my Xbox One since it's now backwards compatible. I tried on my Xbox One but it says that you have to buy it on xbox.com or Xbox 360. My Xbox 360 can't connect to the internet so I tried on Xbox.com with wallet funds. When I tried,
it said this :



Translated to English with Google Translate:

Sorry

Your account does not allow you to make this type of purchase on Xbox.com. Please finalize this transaction from your Xbox.

The website says: "go buy on your Xbox".

And my Xbox say: "go buy on the website".

It's a circle...

(also, why did the message show up in French?)

Cordially,

 

Unable to purchase Xbox Avatar or 360 games

Every time i try to purchase an avatar item or an xbox 360 backwards compatable title form my PC or Xbox One it says:

Your account is unable to make this kind of purchase on xbox.com. Please make this purchase on your Xbox.

I am on an adult account with microsoft credit form xbox gift cards and a birthdate of 1990 but it wont let me purchase anything but xbox one games.

Please Help.

 

Unfortunately this error means your xbox account is a child account and can not make purchases on the xbox 360 marketplace on xbox one due to how it was set up.

Changing your age will not fix this as your xbox age is permanently set to the first date of birth entered when creating the account.

The only solution for you is to either buy the disc copy at a store or buy it on an xbox 360 console - as the restriction is not there on the console.

Troubleshoot Xbox 360 Marketplace Purchasing

 

Thanks for helping me to find what is the problem.

But is there any way to set it as an adult account ? It will stay as a child account forever ?

 

The only 2 solutions is to have the original date of birth you entered when you created the account turn 18 (19 in Korea) or have an adult account over yours change these privacy settings.

 

The second method that you are talking about, that's what I tried and it didn't work but it's possible that I did something wrong. Can you help me to do that ? I already created an adult account, what do I do next ? How do I change my privacy settings
with this account ?

 

Unfortunately children can not make purchases on the xbox 360 marketplace on xbox one with any privacy settings changed. This is due to how the store was created way back then.

The only way to buy an xbox 360 game on xbox one and use it on your child xbox account is to buy the game on an xbox 360 console, buy the disc or buy it digitally on the adult account and have that account set as the

"my home xbox" account. So that your child account has access to that game through that feature.

 

You'd have to get an adult account to change the privacy settings.

 

I've got one. How do I do ?

 

Put a creditcqrd on file.and makr thebpurchsse

Keep.in mind you do have to live in an xbox live region and your account region and console region must match your actual region