Cannot buy a xbox gift for my sister who lives in Canada

Hi kenedgely,

In order to purchase a gift card for someone who lives in another region you have to buy it from a another retailer that sells that region code using your credit card. You can't gift it over Xbox. I just brought a gift card for my cousin who lives in Canada
from online and they had no problem redeeming the code.

If you bought it for them through Xbox gifting, the code is region locked. You can give the code to someone else who does live in the US or try to refund it and buy the game somewhere else that would work in Canada.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Naijaendgooner, from what I understood your sister who is in Canada wants to give Fifa 23 as a gift to you who are in another region.

Unfortunately, it will not be possible to use the payment method if you are not from the same region as you are.

Example: if you're in the US, she's in Canada and she can't give you a game from the Canadian region, for it to work, the game should also be from the US.

Your sister can buy you an xbox gift card from your local amazon or similar retailer and then you can use that to buy the game.

I got an Xbox Live Gold card as a gift from a family member living in Canada while i live in Morocco.When i tried to redeem it it said that i cannot redeem it since it was purchased in a different region. What should i do??

Hi, unfortunately gifting is region locked as you have discovered. The best advice is to contact https://support.xbox.com.