提交维修订单的时候 无法进行 (cannot be performed when a repair order is submitted)

Hey KeJing,

Thanks for bringing this issue to us! Go ahead and try setting up a repair through our

device website. If that doesn't do the trick try
requesting a callback from one of our Xbox Specialist and they will be more than happy to help set up the repair order for the console! Try it out and let us know how it goes!

您是说在填写维修单时没有包含退货地址？

谢谢您的回复 ！

我的意思是如何将它送回维修中心。修理订单告诉我将把手发送到更换中心。当我把手柄送到更换中心时，我可以直接拿到新手柄。

还需要等待更换中心将手柄送到维修中心进行维修，然后将其送到更换中心让我拿起。

[Translation - Thank you for your reply! I mean how to send it back to the repair center. Repair order tell me to send my hand to the replacement center.

When I send the handle to the replacement center, I can get the new handle directly. You will also need to wait for the replacement center to send the handle to the repair center for repair, and then send it to the replacement center for me to pick
up.]

好， 李宣，

[关联正在使用翻译应用程序，请注意可能发生语法错误或不正确的语法]

谢谢 回复我的帖子。我很遗憾听到我的解决方案没有解决您的问题，或者是您正在寻找的解决方案。关于此错误代 E101，当控制台在更新操作系统时，已测试所提供的步骤以工作。如果您 法使用离线工具更新控制台，最好的解决方案是启动维修订单，以便您的控制台修复它或在保修期内更换它。我不知道 指的是什么 "内部测试版本" 。请您提供有关什么内部测试版本的附 信息吗？ 让我为您提供开始维修订单的链接。

开始维修订单：

1) 为 的 Xbox 设备获取服务 | Xbox Support

请您知道此解决方案是否对您有帮助？谢谢，好好过一天。

Translation of support solution:

Hello Xuan Li,
[Associate is using a translator application, please be aware that grammatical errors or incorrect syntax may occur]

Thank you for replying to my post. I am sorry to hear that my solution did not resolve your issue or was the solution you were looking for. Regarding this error code E101, the provided steps have been tested to work when a console has difficulties updating the operating system. If you cannot update the console with the offline tool, the best solution is to start a repair order for your console to fix it or exchange it under your warranty. I am not sure what "internal test version" you are referring to. Could you please provide me some additional information on what you mean by internal test version?

Let me provide you the link to start a repair order.

Start Repair Order:

1) 为 的 Xbox 设备获取服务 | Xbox Support

Would you please let me know if this solution helped you? Thank you, have a great day.

我在游戏官网提交的错误报告单，并没有的到官方的解决方案。

我已经找到了表单，在填写订单号一 ，微软方面提供的订单号，我填写的不正确，在alipay上显示的订单号虽然填写成功了，但我并不确定后台能不能审 通过。

[Translation - I have found the form, fill in the order number column, the order number provided by Microsoft, I filled in the incorrect, the order number displayed on alipay has been filled out successfully, but I am not sure whether the background
can be approved.]