Cannot ask for XBox One Controller support

Discus and support Cannot ask for XBox One Controller support in XBoX on Windows to solve the problem; My serial number seems invalid and I cannot contact any human form of assistance to replace my 4° (I repeat fourth, where's my Commodore64 joystick?... Discussion in 'XBoX on Windows' started by Ruj89, Jul 1, 2020.

  1. Ruj89
    Ruj89 Guest

    Cannot ask for XBox One Controller support


    My serial number seems invalid and I cannot contact any human form of assistance to replace my 4° (I repeat fourth, where's my Commodore64 joystick? T_T) malfunctioning XBox One Controller. Actually RB button stops working in any game, with or without cable.
    I use 3 Windows 10 PCs.

    It's under warranty. I own the purchase receipt of the store where I bought the controller.

    How can i proceed?

    :)
     
    Ruj89, Jul 1, 2020
    #1
  2. Ruj89 Win User

    Cannot ask for XBox One Controller support

    I'm using the Italian Customer Care. It says 0 online agents and phone call "currently" not available. Since 1 month... I think this is quite unfair.
  3. XBF Brad A Win User

    Cannot ask for XBox One Controller support

    Hello Ruj89,

    Thanks for reaching out to the forums. We see you have issue with your controller. If you are going to

    device support     and serial number says invalid. The only other option is to request a call from support and they can assist in setting up a repair/replacement.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  4. Onyx Is Here Win User

    Control Elite: Remplazo de agarradera interior y exterior[Translation-Elite Control: Indoor and Outdoor Grip Replacement]

    If your controller has never been sent in for repairs you may be eligible for a one time out-of-warranty repair. You'll need to contact support for more help with this.
    https://support.xbox.com/contact-us. Please ask to have the chat escalated to ask.

    If they cannot help then there are places online that you can purchase rubber grips from to put on to your controller.
  5. Farscape247 Win User

    Change Email associated with account

    the xbox account and the microsoft account are one in the same, if you cannot access that email then you need to contact support. be prepaired to be asked a lot of questions to verify ownership.
  6. Obsessive Power Win User

    Xbox One controller version for xbox 360?

    Actually, USB 3 is not nessisary for the One controller as it works just fine on my PC in a 2.0 port. The WiFi is different though that's true. The OP isn't asking for One controller support on 360, they're asking for One controller design for 360.
Thema:

Cannot ask for XBox One Controller support

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