cannot add a new card, my card does not have a name on it

Discus and support cannot add a new card, my card does not have a name on it in XBoX on Windows to solve the problem; hi there, I tried to add a new card to buy a new game in xbox store, but your system does not allow me to do that, it says - Check the info that you... Discussion in 'XBoX on Windows' started by Vitaly Perekutnev, Mar 24, 2023.

  1. cannot add a new card, my card does not have a name on it


    hi there, I tried to add a new card to buy a new game in xbox store, but your system does not allow me to do that, it says - Check the info that you entered. It doesn't match the info for this card.

    my card does not have my name on it, it just simple visa card.

    what can I do?

    :)
     
    Vitaly Perekutnev, Mar 24, 2023
    #1
  2. Francia J. Win User

    cannot add a new card, my card does not have a name on it

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    It is required to have a name entered on the box provided. If this is a prepaid card please check the instructions provided in regards to adding the prepaid card on websites such as Microsoft.
  3. ngocphi Win User

    I cant buy a new Gold account with the money on my Xbox 360!

    Actually it does cannot be used for subscriptions just for doc and games and add-ons

    On the front of the card and the back

    Even Sony products use subscription cards and currency cards and currency cards cannot be used for subscriptions
  4. DAbakSEATdrivAH Win User

    LOCKED - suspended accont due to failure to renew subscription

    i cannot add my credit card from over seas it wont accept it. What now? is there a way to bypass the whole being in Korea because i cannot add a new card it will always tell me that its unvalid
  5. Amne31a Win User

    account has been locked down.

    Now the thing is, I do have a working credit card, but I cannot update my old one, or add this new one to update my membership..
  6. onyxishere Win User

    I can not remove a payment method

    A credit card cannot be removed from your account while you have a Gold membership. However, if you're replacing it with a different card because it's expiring then head to commerce.microsoft.com and add the new card there then set it as your Primary. From
    there you'll be able to remove the older card.
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cannot add a new card, my card does not have a name on it

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