Cannot Access Xbox Game Pass Ultimate Benefits After Renewal

Hi Jen,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that your console does not recognize your Game Pass Ultimate. As part of our isolation, let's check if your subscription shows active on your Microsoft profile, please login to this link using the same Microsoft profile that you use in your console: https://account.microsoft.com/services

If it shows active, let's ensure that your console's cache will be cleared, I would recommend that you perform a power cycle, kindly follow the steps below.

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Unplug the console's power cable. Wait 50 seconds.

Important: Make sure that you wait at least 50 seconds. This step resets the power supply.

3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

If the power cycle does not resolve your issue, let's re-sync your Xbox profile from your console. Kindly logout from your Xbox by pressing the Xbox button, select Profile & system, and then select Sign out to sign out and back in. Check for the subscription once more after logging back in. Kindly make sure that the Microsoft account that you are using is the account where you purchased the subscription.

Regards,

Alvaro

Hello Alertnaruto,

Thank you for posting on Xbox Forums. In regards to the question with Game Pass ultimate, as the Ambassador has previously stated, Game Pass ultimate includes both Game Pass and Xbox Live Gold. So once you renew the Game Pass Ultimate subscription you
will have access to both Xbox Live Gold and Xbox Game Pass benefits. The amount of time is one month of Game Pass Ultimate and in that one month you'll have the benefits of both Gold and Game Pass.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

Game Pass Ultimate benefits can only be shared on consoles. You cannot gain any benefits or use on PC unless you are signed into the account that purchased Game Pass Ultimate.

I have a problem with the game pass, my subscription is renewed all months, this is my first month after the free trial, and I already confirmed that if the payment was made for the game pass subscription,
but I can not access the benefits of gamepass, which may be the problem

Hi there James, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

This is because those two subscriptions do not share benefits and, therefore, operate independently. Each will have its own expiration date. Only subscriptions that share benefits can be converted. For example, those two subscriptions can be converted into Game Pass Ultimate if you purchase an Ultimate subscription because both share benefits with Ultimate. You cannot have multiple subscriptions that offer the same benefits.

Remember that Game Pass for Console provides access to the Game Pass catalog without the ability to play online, while Game Pass Core offers the ability to play online and a limited catalog of games.

I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.