Cannot access the "My Account" Page. Runtime Error

Discus and support Cannot access the "My Account" Page. Runtime Error in XBoX on Consoles to solve the problem; I am trying to access the My Account page on xbox.com and I cannot due to a runtime error with the following Server Error in '/' Application. Runtime... Discussion in 'XBoX on Consoles' started by BoyleInTheBag, Mar 7, 2014.

  1. BoyleInTheBag
    BoyleInTheBag Guest

    Cannot access the "My Account" Page. Runtime Error


    I am trying to access the My Account page on xbox.com and I cannot due to a runtime error with the following

    Server Error in '/' Application.

    Runtime Error
    Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed
    by browsers running on the local server machine.

    Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors>
    tag should then have its "mode" attribute set to "Off".

    [table][tr][td]
    [/td][/tr][/table]

    Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

    [table][tr][td]
    [/td][/tr][/table]

    Not sure what I can do about this, I have tried different browsers, incognito browsing as well as clearing the cache of my browsers. Any help or support?

    :)
     
    BoyleInTheBag, Mar 7, 2014
    #1
  2. A Rough Landing
    A Rough Landing Guest
    Runtime error

    All of my security proofs are up to date. I restarted my browser and cleared my history and waited a minute before selecting my account and it did not work and gave me the runtime error. I then logged in with my galaxy s4 with WIFI turned OFF. It still gave
    me the runtime error. If it helps any my account is on the 2 year $99 xbox 360 contract. They had been having billing issues that past few months but recently fixed it. But I still cannot access my account without the runtime error.
     
    A Rough Landing, Mar 7, 2014
    #2
  3. Ghostsomniac
    Ghostsomniac Guest
    Runtime error every time I try to access "My Account" page.

    I have the same issue, with both chrome and internet explorer, latest versions
     
    Ghostsomniac, Mar 7, 2014
    #3
  4. DangerousBard
    DangerousBard Guest

    Cannot access the "My Account" Page. Runtime Error

    Hello,

    have you performed an account migration lately or changed the settings of your live account? Both these changes can lead temporarily to the error you are experiencing

    Keep us posted
     
    DangerousBard, Mar 11, 2014
    #4
  5. BoyleInTheBag
    BoyleInTheBag Guest
    Hello! Sorry for the late response. No I do not believe I have. Still to this day I cannot access My Account yet either.
     
    BoyleInTheBag, Mar 20, 2014
    #5
  6. Kiesey
    Kiesey Guest
    Please check your billing info at commerce.microsoft.com make sure all your account info is correct, if everything is correct and you still can't login please contact Xbox Support by phone
     
    Kiesey, Oct 31, 2018
    #6
  7. A Rough Landing Win User

    Runtime error

    All of my security proofs are up to date. I restarted my browser and cleared my history and waited a minute before selecting my account and it did not work and gave me the runtime error. I then logged in with my galaxy s4 with WIFI turned OFF. It still gave
    me the runtime error. If it helps any my account is on the 2 year $99 xbox 360 contract. They had been having billing issues that past few months but recently fixed it. But I still cannot access my account without the runtime error.
  8. BoyleInTheBag Win User

    Cannot access the "My Account" Page. Runtime Error

    Hello! Sorry for the late response. No I do not believe I have. Still to this day I cannot access My Account yet either.
  9. DangerousBard Win User

    Cannot access the "My Account" Page. Runtime Error

    Hello,

    have you performed an account migration lately or changed the settings of your live account? Both these changes can lead temporarily to the error you are experiencing

    Keep us posted
  10. Kiesey Win User

    Cannot access the "My Account" Page. Runtime Error

    Please check your billing info at commerce.microsoft.com make sure all your account info is correct, if everything is correct and you still can't login please contact Xbox Support by phone
  11. MrXCOM Win User

    Xbox Live Beta Forum Access

    I can't access the forums at all, If I try to login and load the forums with the account I used to join the beta. I get a runtime error page. And I can't access the beta forums because this account isn't currently signed up.
Thema:

Cannot access the "My Account" Page. Runtime Error

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