Cannot access or change Microsoft Account to change billing info or change gamertag accociated ...

Discus and support Cannot access or change Microsoft Account to change billing info or change gamertag accociated ... in XBoX on Consoles to solve the problem; Hello, so I have a pretty big problem here. Back in 2010 I purchased my Xbox 360 and got a gold membership. Now the email address I have used my entire... Discussion in 'XBoX on Consoles' started by UnsounderRogue1, Mar 2, 2014.

  1. UnsounderRogue1
    UnsounderRogue1 Guest

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated ...


    Hello, so I have a pretty big problem here. Back in 2010 I purchased my Xbox 360 and got a gold membership. Now the email address I have used my entire life is "([MOD REMOVED])" I went to use that as my account associated with xbox
    live but instead put "([MOD REMOVED])" Now I cannot change my billing info on my xbox and while my .com address is the one I wish to be associated with my xbox I am stuck with this not working .con email. When I go to log into the .con address
    and attempt to change my billing info it tells me "Someone with the email address of ([MOD REMOVED]) (which is my alternate email address), started a process to change the password or security info for this Microsoft account,
    and it will be available again on 4/1/2014." I have no possible way to check that email and verify it since it is not possible to check or even receive mail at a .con address and now I might be forced to pay another gold membership fee on April 1st since I
    cannot change the automatic renewal settings, Please someone help me! if there is anyway I can access my settings again and possibly connect my xbox gamertag to my actual real email address and get rid of this .con address please help me out! thanks

    :)
     
    UnsounderRogue1, Mar 2, 2014
    #1
  2. jonathan1003
    jonathan1003 Guest
    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    Hello, so I have a pretty big problem here. Back in 2010 I purchased my Xbox 360 and got a gold membership. Now the email address I have used my entire life is "(*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)" I went to use that as my account associated with xbox live but instead put
    "(*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)" Now I cannot change my billing info on my xbox and while my .com address is the one I wish to be associated with my xbox I am stuck with this not working .con email. When I go to log into the .con address and attempt to change my billing info
    it tells me "Someone with the email address of (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) (which is my alternate email address), started a process to change the password or security info for this Microsoft account, and it will be available again on 4/1/2014." I have no possible
    way to check that email and verify it since it is not possible to check or even receive mail at a .con address and now I might be forced to pay another gold membership fee on April 1st since I cannot change the automatic renewal settings, Please someone help
    me! if there is anyway I can access my settings again and possibly connect my xbox gamertag to my actual real email address and get rid of this .con address please help me out! thanks
     
    jonathan1003, Mar 2, 2014
    #2
  3. maxen
    maxen Guest
    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

    support.xbox.com/contact-us

    You also cross-posted this in another thread (forums.xbox.com/.../1705675.aspx) so I have put the same answer there. However, please do not post
    two threads about the same issue in future.
     
    maxen, Mar 2, 2014
    #3
  4. maxen
    maxen Guest

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated ...

    With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

    support.xbox.com/contact-us

    You also cross-posted this in another thread (forums.xbox.com/.../1705672.aspx) so I have put the same answer there. However, please do not post
    two threads about the same issue in future.
     
    maxen, Mar 2, 2014
    #4
  5. badbeattleborg
    badbeattleborg Guest
    Sorry to hear that you are having issues, I would recommend on calling in to the support line but to get a 1 month token. Once your account has that 30day lock on it there is no way for anyone that is in support can to cancel or change it so you have to
    wait unfortunately, but you can at least get a token to make up for the lost time.
     
    badbeattleborg, Mar 4, 2014
    #5
  6. nickisullivan13
    nickisullivan13 Guest
    can a mod take the pii stuff out please? don't need any ua's done here.
     
    nickisullivan13, Mar 6, 2014
    #6
  7. jonathan1003
    jonathan1003 Guest
    I actually fixed the problem, Microsoft couldn't do anything and I had to make a new email address and change my gamer tag over to that address so yeah it was really annoying
     
    jonathan1003, Oct 31, 2018
    #7
  8. maxen Win User

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

    support.xbox.com/contact-us

    You also cross-posted this in another thread (forums.xbox.com/.../1705675.aspx) so I have put the same answer there. However, please do not post
    two threads about the same issue in future.
  9. jonathan1003 Win User

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    I actually fixed the problem, Microsoft couldn't do anything and I had to make a new email address and change my gamer tag over to that address so yeah it was really annoying
  10. nickisullivan13 Win User

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    can a mod take the pii stuff out please? don't need any ua's done here.
  11. badbeattleborg Win User

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    Sorry to hear that you are having issues, I would recommend on calling in to the support line but to get a 1 month token. Once your account has that 30day lock on it there is no way for anyone that is in support can to cancel or change it so you have to
    wait unfortunately, but you can at least get a token to make up for the lost time.
  12. maxen Win User

    Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

    With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

    support.xbox.com/contact-us

    You also cross-posted this in another thread (forums.xbox.com/.../1705672.aspx) so I have put the same answer there. However, please do not post
    two threads about the same issue in future.
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Cannot access or change Microsoft Account to change billing info or change gamertag accociated ...

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