Cannot access or change Microsoft Account to change billing info or change gamertag accociated ...

jonathan1003 · Mar 2, 2014

Hello, so I have a pretty big problem here. Back in 2010 I purchased my Xbox 360 and got a gold membership. Now the email address I have used my entire life is "(*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)" I went to use that as my account associated with xbox live but instead put
"(*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)" Now I cannot change my billing info on my xbox and while my .com address is the one I wish to be associated with my xbox I am stuck with this not working .con email. When I go to log into the .con address and attempt to change my billing info
it tells me "Someone with the email address of (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) (which is my alternate email address), started a process to change the password or security info for this Microsoft account, and it will be available again on 4/1/2014." I have no possible
way to check that email and verify it since it is not possible to check or even receive mail at a .con address and now I might be forced to pay another gold membership fee on April 1st since I cannot change the automatic renewal settings, Please someone help
me! if there is anyway I can access my settings again and possibly connect my xbox gamertag to my actual real email address and get rid of this .con address please help me out! thanks

:)

jonathan1003 · Mar 2, 2014

Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

I actually fixed the problem, Microsoft couldn't do anything and I had to make a new email address and change my gamer tag over to that address so yeah it was really annoying

nickisullivan13 · Mar 2, 2014

Cannot access or change Microsoft Account to change billing info or change gamertag accociated with Microsoft account

can a mod take the pii stuff out please? don't need any ua's done here.

maxen · Mar 2, 2014

With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

support.xbox.com/contact-us

You also cross-posted this in another thread (forums.xbox.com/.../1705675.aspx) so I have put the same answer there. However, please do not post
two threads about the same issue in future.

maxen

With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

support.xbox.com/contact-us

You also cross-posted this in another thread (forums.xbox.com/.../1705675.aspx) so I have put the same answer there. However, please do not post
two threads about the same issue in future.

jonathan1003

I actually fixed the problem, Microsoft couldn't do anything and I had to make a new email address and change my gamer tag over to that address so yeah it was really annoying

nickisullivan13

can a mod take the pii stuff out please? don't need any ua's done here.

badbeattleborg

Sorry to hear that you are having issues, I would recommend on calling in to the support line but to get a 1 month token. Once your account has that 30day lock on it there is no way for anyone that is in support can to cancel or change it so you have to
wait unfortunately, but you can at least get a token to make up for the lost time.

maxen

With something like this, you are probably best of speaking with Support who will be able to look into your account and hopefully help you rectify this situation. Here is how to get in touch with them:

support.xbox.com/contact-us

You also cross-posted this in another thread (forums.xbox.com/.../1705672.aspx) so I have put the same answer there. However, please do not post
two threads about the same issue in future.

Cannot access or change Microsoft Account to change billing info or change gamertag accociated ...