Cannot access my system, due to a subscription error that has been attempted to be resolved by ...

Greetings.

I was told that I would be contacted by Xbox because my ticket had been escalated. Ticket
[Mod Removed]

I still cannot get onto my Xbox. Upon reaching the screen to select a profile, I get a message saying that the subscription must be updated for the Xbox to be playable. My subscription has been verified, yet the error still exists. Cache has been cleared.
Network connectivity to internet and Xbox Live is green. Cannot re-download profile to continue troubleshooting.

Cannot use the Xbox 360 in any way, which makes me the saddest person. Would anyone be able to update me?

:)

 

Account Status: Attention Needed Your deposits aren’t going through!

Hello Phase Shadow,

Our system cannot complete a deposit because we are receiving billable account information for a region that does not match your Rewards Account region (CAN). Since this information does not match, we cannot complete a deposit. This is a database error that
we are working on resolving with another team. Due to security concerns, we do not have full access to that database, so we must rely on the team with access to provide their solution to this issue. We apologize for the inconvenience. Once this issue has been
resolved by this other team, your deposit should complete as expected.

 

Upset

Because the system has never been updated to work that way. That currency cannot be used with a recurring subscription. It worked the same way with the point system. If you want to leave feedback about the system, you would need to post here -
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Also, support codes are only used by phone and chat support and should not be posted on the forums.

 

Sorry but no one here will be able to help you out. You will need to continue dealing with phone support for more information on what's happening.