Cannot access my Microsoft Solitaire Collection on new ASUS laptop

Hi Flutterbye1270, my name is Jose, and I would be happy to help.

Here are some suggestions to resolve the access issue with Microsoft Solitaire Collection on your new ASUS laptop:

Update the Application:
Make sure you are using the latest version of the Microsoft Solitaire Collection app. Go to the Microsoft Store on your laptop, search for the application, and check for available updates.

Verify Your Microsoft Account:
Ensure that you have logged into the application with the Microsoft account associated with which you originally purchased the Solitaire Collection.

Reinstall the Application:
Uninstall the Microsoft Solitaire Collection from your laptop and reinstall it from the Microsoft Store. This may resolve potential issues with a corrupted installation.

Microsoft Technical Support:
Contact Microsoft's technical support. You can do this through the Microsoft support website or by using the help options within the application. Technical support can provide specific assistance for your situation.

Check Account Settings:
Ensure that your Microsoft account is configured correctly and that the associated payment information is up to date. Sometimes, issues with the account can affect access to applications.

Verify Region and Language Settings:
Check that the region and language settings on your ASUS laptop are correctly configured. Some applications may have restrictions based on the region.

Consider Other Alternatives:
If all the above solutions fail, you might consider looking for alternatives to Microsoft Solitaire Collection, such as other solitaire applications available on the Microsoft Store.

If, after trying these solutions, you still cannot access the Solitaire Collection, I would recommend reaching out directly to Microsoft technical support for personalized assistance.

Microsoft Support: https://support.microsoft.com/

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

How do I reinstall Microsoft Solitaire collection on my laptop

I would like to restore the Microsoft solitaire collection to my laptop. I am not interested in others Games.

I just encountered the same issue. I googled, but found no real solution. I'm using the latest version of Windows 10 64bit. Than I uninstalled Microsoft Solitaire Collection through Start \ Settings \ Apps \ Microsoft Solitaire Collection and clicked on
the button "Remove". Than I removed also XBOX Live. I rebooted my computer (laptop) and I went to the Microsoft Store and searched for Microsoft Solitaire Collection and downloaded / Installed it. Than I clicked on Start \ Microsoft Solitaire Collection (the
new installed version) and launched it. Than it was auto synchronizing with my XBOX Live account and voila! It's now working again. Fast and smoothly. I hope it will also work on your computer.

I just encountered the same issue. I googled, but found no real solution. I'm using the latest version of Windows 10 64bit. Than I uninstalled Microsoft Solitaire Collection through Start \ Settings \ Apps \ Microsoft Solitaire Collection and clicked on
the button "Remove". Than I removed also XBOX Live. I rebooted my computer (laptop) and I went to the Microsoft Store and searched for Microsoft Solitaire Collection and downloaded / Installed it. Than I clicked on Start \ Microsoft Solitaire Collection (the
new installed version) and launched it. Than it was auto synchronizing with my XBOX Live account and voila! It's now working again. Fast and smoothly. I hope it will also work on your computer.