Cannot access Microsoft web page after login

Hello Vincent P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, with the intention of being able to help you I was investigating and found in Microsoft Support that they advise using this assistant when there are account login problems:

If you're having trouble signing in to Microsoft, try this helper:

https://go.microsoft.com/fwlink/?linkid=2214157

Also try logging in through another browser.

You can also do it directly from the Microsoft Support page at the following link for more confidence.

Information Source (Credit): https://support.microsoft.com/accou...i-cuenta-de-microsoft-475c9b5c-8c25-49f1-9c2d -c64b7072e735

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Only yours or everybody else on that console? And I can't see a clear answer about your login to your Microsoft account on the web page. Can you, or can you not log in on the web page?

Thanks for explaining, my friend. I understand you scan the QR with your phone, then you get redirected to a login page on the Minecraft website.

Are you able to use a different phone to test? Maybe this is just a cache issue with your phone.

Or we can try to clear the phone web browser cache. What web browser is being used to open the login page after you scan the QR code?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

Clear your browser's cache: The cache is a temporary storage area where your web browser stores copies of web pages, images, and other data. Clearing the cache can help resolve issues with loading or accessing websites.

Clear your browser's cookies: Cookies are small files that are stored on your computer by websites you visit. Clearing the cookies can help resolve issues with accessing websites or staying logged in to accounts.

Try using a different web browser: If the issue persists after clearing your cache and cookies, try accessing the website using a different web browser. This can help determine if the issue is with your web browser or with the website itself.

Make sure you're using the correct login information: Double-check that you are entering the correct email address and password for your account. If you've forgotten your password, you can reset it by following the prompts on the sign-in page.

Microsoft should fix this correctly. after playing a little bit i restart my xbox one and the problem is still going. this login problem is still there (the white page). i cannot reset my xbox every time !!!!