Cannot access gamepass games after renewing subscription

InfinitySlay3rX · Sep 2, 2019

My subscription got canceled so i recently renewed it and it won't let me play any of my gamepass games saying an error i have to buy the game or to check my subscription. In the games library, it doesn't say i have gamepass, although in the account settings
it says i do and the payment went through. I even installed a game from the game pass library but still unable to play any of my other games, please help.

:)

BakyOsijekHr

When you go to Contact Us,follow these steps to request a call from
support:

· Step 1 ----select Xbox One

· Step 2 ----select see other options then subscription changes

· Step 3-----select show contact options

Step 4 ----select request call from support

If there is no one on the phone ask for a chat.

PopFercho1230

I have a problem with the game pass, my subscription is renewed all months, this is my first month after the free trial, and I already confirmed that if the payment was made for the game pass subscription,
but I can not access the benefits of gamepass, which may be the problem

Jonny306

Okay,

You won't have Gamepass.

Gamepass is a subscription that provides access to a library of games that can be played without purchasing them. Similar to Netflix.

While "Gamepass Ultimate" provided access to that same library and also gives access to Xbox Gold and EA Play.

Ea Play is also like gamepass that offers their own game library that can be accessed while the Subscription is active.

With Gamepass Ultimate, you'll have Gold, Gamepass, and Ea Play all in one Subscription.

However, what you purchased (Xbox Live) is Xbox Gold. This is a subscription that provides access to online gaming.

It is not Gamepass so if you are looking for an active Gamepass after redeeming that 12-month Subscription, Gamepass will not show but Xbox Live or Xbox Gold should show.

Is that showing up at all?

Shadowskill08

Sorry to hear you are having issues!

What subscription is the game prompting you to renew? Metal Gear Solid 5 was once included in Xbox's Gamepass subscription. Is it possible this was how you originally gained access to the game?

If so, the game is no longer available even if you have the Xbox Gamepass subscription. You would need to purchase the digital copy.

Hope this helps!

CrenulateInk98

I have got an active GamePass subscription, that could be the issue. It is due to renew soon. I will attempt to redeem it again after the GamePass subscription has expired. Maybe its time to move to GamePass Ultimate, I cant see myself going without GamePass
at any point in time.

Regards

Cannot access gamepass games after renewing subscription