Cannot access account.xbox.com/settings

Specific instructions from the minecraft support site.

1. Log in to https://account.xbox.com/settings with the parent’s Microsoft account.
   
2. Click the child account's profile.
   
3. In the navigation tabs click Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety
   
4. Select Allow for You can add friends
   
5. Press Submit
   

Ok you did not say what this was for in your question, your questiin said abouy xbox.com site, so i assumed it was for xbox. Aslo you did not mention minecraft.

Can you please contact mojang support for minecraft issues link below

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you, but I don't have an xbox, so what xbox app would I have access to? This is for a minecraft setting.

I'm located in the Philippines. I have tried to use a VPN, but the VPN servers appear to be blocked by the site.

Hello Zurav, my name is zahir.

I will try help with this problem.

The error is encountered when accessing the official Xbox website and is mainly limited to European users. Though there have been instances of other users coming across it.

To fix the error, the best solution would be to use effective VPN software to reroute your connection. If that doesn’t work, you may switch to the Xbox app while the backend team resolves the error.

Some common causes are.

Internet connectivity issues: One of the most common causes of the Xbox “An error occurred while processing your request” message is poor internet connectivity. If your internet connection is unstable or slow, you may experience this error message.

Server issues: The Xbox server can experience downtime or technical issues that may lead to the “An error occurred while processing your request” message. Server issues can happen due to maintenance, updates, or other reasons.

Browser issues: Another possible cause of the Xbox error message is browser issues. If you are using an outdated or unsupported browser, you may encounter this error message.

Cache and cookie issues: Sometimes, cache and cookie issues may cause the Xbox error message. These issues can occur if your browser is storing outdated or corrupt cache and cookies.

How to Fix Xbox ‘An Error Occurred While Processing Your Request’

Use VPN software: If the error message is due to internet connectivity issues, the best solution would be to use effective VPN software to reroute your connection. A VPN can help you bypass internet restrictions and improve your internet speed. VPNs also provide encryption that can help protect your online privacy and security.

Use the Xbox app: If you are experiencing server issues, you may switch to the Xbox app while the backend team resolves the error. The Xbox app can help you access your account and continue gaming while the server issue is being resolved.

Clear browsing data: If the error message is due to browser issues, you may clear your phone’s browsing data. Clearing browsing data will remove any outdated or corrupt cache and cookies that may be causing the Xbox error message.

Log out and log back into your account: Sometimes, logging out and logging back into your account can help resolve the Xbox error message. This solution will refresh your account and may help resolve any server or account-related issues.

Update your browser: If you are using an outdated or unsupported browser, updating your browser may help resolve the Xbox error message. Updating your browser will ensure that you have the latest version and all the necessary security updates.

If none of the above solutions work, you may contact Xbox support for further assistance. Xbox support can help you identify the cause of the error message and provide a solution to fix it.

https://support.xbox.com/en-ZA/contact-us

I hope this helps you.

Thank you

Can you check to ensure all your settings are correct from this link
account.xbox.com/Settings

If you cannot access the settings from there and it shows that you are unable to purchase on the Xbox One then a parental account will be need to change them if you are under the age of majority in your country.