Cannot access 3 of my gamertags associated with my gold account

Hi,



I have a Live Gold account which allowed up to 4 gamertags. I had one and my wife and 2 children used the other 3. This account type ceased in August and instead of having 4 profiles under 1 account there are now seperate accounts.

All was well up to last week. I can still log onto my gamertag with my email and password as the account package is linked to it. However my other 3 gamertags for my family will not work. I used the online chat support first to see if they could assist me.
I was asked to sign into each of the profiles and change the password but I canot see these pofiles under my account only 2 are visiable as friends but it does state GOLD as the type of account.

So no way can I change the password. I have tried the new password advise by submitting my email then getting a code to my email account which I get but then the code does not work. Hence after all that the on line chat support person said it needed to be
escalated to the Advocacy Team who would create 3 new accounts and this would take no more than 24 to 48 hours. I had an email from an Advocacy Team representative and they intially wanted my xbox 360 serial number which I gave then several emails went back
and forth repeating the same processes as I did on line. All to no avail. The final e-mail from the Advocacy Team rep indicated that as they could not identify me they could not continue and that my request was closed however i needed to create another account.

I am of course disappointed and really frustrated I can offer my email, password, xbox ID, payment details, mobile phone numbers etc as ID but this is where I am.

I can access my gamertag which is my account email and password but cannot get the other 3 profiles to work. I understand that these accounts have 3 months extra on them as compensation for the August migration change from payment date hence they should
all be active until June.

Can any one please help me?

Alan

:)

 

Windows Live ID change

I don;t think you understand though, THERE IS NO WAY FOR ME TO ACCESS THE EMAIL ACCOUNT ASSOCIATED WITH MY GAMERTAG, therefore I CANNOT change my windows live id to begin with,

 

Change microsoft account

I want to change my Microsoft account that my gamertag is associated with to a different one.

Trying to follow this guide

Error 0x8015402d | Microsoft Account Error | Xbox 360 Error

But cannot find the page for step 3/4?

 

The other 3 gamertags should all have their own e-mail account linked to them, one account per tag has always been required. You need to use that e-mail address and the password you assigned to it to sign into each individual account.

 

I approve.

To add on to what you are saying...

If you know what the email and password is (You used these to download the accounts to your Xbox, unless they were created on that console), use those.

But if you do not know what they are, if you still have the accounts on your Xbox console, you can log into them while offline and go into your account settings, and you can view the email for that account (not the password though).

 

Hi,

Thanks for the replies,

I have the individual emails for the 3 accounts and used the password for my account for all 3 and that previously worked. But now it doesn't on these 3 profiles apart from mine. I have subsequently changed the password for my account to see if that woruld
work and again it does not. I have subsequently used my email and password for all 3 non workign profiles and that does not work. I am at a loss. All was well until last last week when a password request was asked for. I have had passwrd requests before and
no issue when I used the email for the gamer tag and my acount pas word. I have never has a different password for each of the profiles. I am very confused and frustrated that this access isssue is not gettign resolved. Can any one who has had a family gold
account pre August give me advise on what I can do please. Thanks.

 

I had family gold myself, and they removed it because it was originally intended for real families, but the majority of its members were just a group of friends looking to save money, thought I would throw that in. But I still have no problem accessing all
the accounts, my only suggestion now is contact official Microsoft Support by phone using the number below, or go to

this page to view the full list of numbers.

-

1 (800) 4MY-XBOX

1 (800) 469-9269

These numbers are USA, Toll Free

-

Good luck retrieving the accounts!