Can'f find my Live account

Discus and support Can'f find my Live account in XBoX on Consoles to solve the problem; I had an Xbox One - I bought a Live Gold Account activation card from the store. I redeemed the card via my xbox, got signed in and all was fine. My... Discussion in 'XBoX on Consoles' started by SpecialPick5958, Aug 14, 2016.

  1. Can'f find my Live account


    I had an Xbox One - I bought a Live Gold Account activation card from the store. I redeemed the card via my xbox, got signed in and all was fine. My Xbox got fried from a power surge. I just got a new Xbox One S - but when I signed in with my email address
    - It gave me a new gamer tag, and didn't recognize that I have an active membership. How do I get my gamer tag and gold membership back on my new machine?

    :)
     
    SpecialPick5958, Aug 14, 2016
    #1
  2. MBurdz33
    MBurdz33 Guest
    Anyone know how this would work? (Live related)

    Hey everyone, looking for some info regarding xbox live accounts.. seeing as I couldn't find anything helpful on the xbox support page, i thought I'd try here.
    My situation:
    I am currently living away from home (out of the country actually) and will be for the foreseeable future. Im thinking of purchasing a new X1 since i left mine at home with my bro.
    My question is, would I be able to play with or at the same time as my brother using a single Live account? I know if one of us tries to sign into the same GT the other is logged in as, it will ask us if we want to sign out (only 1 GT at a time).
    However, since a gold account is shared on the home xbox. What if my brother signs in with a different GT and I sign in with the original GT( through which Live was bought)?

    Second question:
    Can I download and sign into by Xbox Live GT if i'm in a different country?
     
    MBurdz33, Aug 14, 2016
    #2
  3. Xbox One extended service plan

    Can't find original receipt, but I do have the serial number registered to my name and Xbox Live account. The guy on the phone from MS said it's only eligible for the first 30 days after purchase... :/
     
    LeonTheCleaner, Aug 14, 2016
    #3
  4. Elohmn
    Elohmn Guest

    Can'f find my Live account

    You will need to use the correct Email and Password that you used on that Account. It sounds as if you are using two different Emails. What is the Profile of the GamerTag you are trying to Sign-in with?
     
    Elohmn, Aug 14, 2016
    #4
  5. The gamer tag is OXL0RD - the 4th character is a zero. I tried every email address I could think of... I guess I don't remember how I signed up.
     
    SpecialPick5958, Aug 15, 2016
    #5
  6. Elohmn
    Elohmn Guest
    Elohmn, Aug 15, 2016
    #6
  7. I clearly don't remember the email I used... or something has changed - b/c I only use 2 accounts, neither of which seem to work.

    Is there any other way for me to recover my account? Is it possible to see that the OXL0RD account was always accessed by the same Xbox - which is a registered device under this account? Or, something of that nature?
     
    SpecialPick5958, Aug 15, 2016
    #7
  8. Smwutches
    Smwutches Guest

    Can'f find my Live account

    Contact support. As long as you can verify you are the owner of the account they can get you the email you used and you can reset the password. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Oct 31, 2018
    #8
  9. Miss Bijoux Win User

    My Xbox does not find a live account

    Hey there Pulp!

    I'm sorry to hear about the console issues. I would recommend
    factory resetting
    your console. This should hopefully give you the opportunity to start over and connect to Xbox Live and download the necessary console updates.

    Keep us posted! :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines and
    if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
    troubleshooting.
  10. Johnny Drama4 Win User

    Unable to Download My Xbox Live Profile

    Xbox live is being queer lately. Unable to find my account.
  11. VendibleSea1 Win User

    Free Gold Trial

    i just created an account and i can't find my free 1 month xbox live gold pass my console is connected to live but i can't find it can someone help please?
  12. XBF Javier R Win User

    Can't find my parent account for xbox live

    Hello Pahan,

    We would like to clarify that the issue consists of not having the parent account on the console, so there is no way to approve access for the child account.

    In this case, our best suggestion would be to try as best as possible to remember the information used to sign into that specific parent account, and if this is not possible it would be best to reach out to our
    customer support team to further investigate into the matter.

    This recommendation is based on the forums community not carrying the tools for reviewing the account.

    We hope this information helps and if further assistance is needed, feel free to reply.

    Best wishes!
  13. Elohmn Win User

    Can'f find my Live account

    You will need to use the correct Email and Password that you used on that Account. It sounds as if you are using two different Emails. What is the Profile of the GamerTag you are trying to Sign-in with?
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Can'f find my Live account

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