Cancelling Xbox Live Auto Renewal

Discus and support Cancelling Xbox Live Auto Renewal in XBoX on Consoles to solve the problem; I payed for a one month XBL and now I want to cancel the auto renewal but it won't let me. I already payed for a 1 month so im not asking to remove... Discussion in 'XBoX on Consoles' started by Laser Circus, Dec 14, 2014.

  1. Laser Circus
    Laser Circus Guest

    Cancelling Xbox Live Auto Renewal


    I payed for a one month XBL and now I want to cancel the auto renewal but it won't let me. I already payed for a 1 month so im not asking to remove that. I just want it so that next month you guys don't charge me 10$. After that I want to remove my credit
    card. Again im not asking to end my live, just cancel the subscription so that next month it doesn't charge.

    :)
     
    Laser Circus, Dec 14, 2014
    #1
  2. AL3S1A7
    AL3S1A7 Guest
    An error occured cancelling automatic renewal.

    Change Settings: Auto Renewal You Currently Have: Xbox LIVE Gold: Gold – 1 Month Renews:
    8/20/2012 Automatic renewal: ON OFF
    An error occured cancelling automatic renewal.

    this happens every time i try
     
    AL3S1A7, Dec 14, 2014
    #2
  3. xboxfelix
    xboxfelix Guest
    How to Turn off auto renewal or cancel Xbox LIVE membership

    How to turn off auto renewal

    It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

    Steps to follow:

    1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

    2) Proceed to My Account.

    3) Click Change next to automatic renewal. Change the setting to OFF

    You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

    Note:

    If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

    If you disable your account immediately, you will lose the time remaining on your membership subscription.

    If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

    You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com
     
    xboxfelix, Dec 14, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Cancelling Xbox Live Auto Renewal

    If you can't cancel via the website (support.xbox.com/.../cancel-xbox-live-gold-subscription) you will need to contact support
    directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com.contact-us
     
    Smwutches, Dec 14, 2014
    #4
  5. Liquid5tranger Win User

    Incorrect windows live ID, and forgotten password.

    No, you cannot cancel auto-renewal over the internet. Please see the following link:

    support.xbox.com/.../cancel-account

    "To turn off auto-renewal or cancel your Xbox LIVE Gold Membership, please call Xbox Support."
  6. THEOWENKILLER Win User

    big problem need help

    support.xbox.com/.../cancel-xbox-live-gold-subscription

    Turn off auto renew.
  7. MB5656 Win User

    Account has Been suspended. Need help!

    yes you can cancel auto renewal go here:

    support.xbox.com/.../renew-xbox-live-gold-account

    hope that helps :)
  8. MaximumExtreme Win User

    Billed for Free Trial

    Sorry to hear about the problem your having. To cancel auto renewal click on this link and it will guide you through the steps.support.xbox.com/.../cancel-xbox-live-gold-subscription


    Might I also suggest removing payment option on your account. This might help with the auto renewal too if it keeps renewing.
  9. Mistress Sara Win User

    CANCEL MY FREAKING XBL SUBSCRIPTION! OR GIVE ME SOMEONE TO TALK TO!!!!

    Hi there,

    Sorry you had such a difficult time finding how to cancel auto renew.

    For you and other's that might look here with the same question, you could have typed in "cancel auto renew" in the search bar (next to your gamertag) at the top of the page, and it would have lead you to this page:

    support.xbox.com/.../cancel-xbox-live-gold-subscription

    There it tells you in order to cancel a subscription/turn off auto renew you either click the green text box on the page, or go to account.microsoft.com > services & subscriptions > Live > under Renews On, select cancel and follow the remaining prompts.
Thema:

Cancelling Xbox Live Auto Renewal

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