Cancelling Xbox Game Pass

Discus and support Cancelling Xbox Game Pass in XBoX Accessibility to solve the problem; Good morning, I have been paying for an Xbox game pass that I have not been using for over a year or two. I have been trying to cancel it (have asked... Discussion in 'XBoX Accessibility' started by 10Bp92, Jan 26, 2025 at 10:53 AM.

  1. 10Bp92
    10Bp92 Guest

    Cancelling Xbox Game Pass


    Good morning,

    I have been paying for an Xbox game pass that I have not been using for over a year or two. I have been trying to cancel it (have asked my bank to block the payments but even this has not worked).

    The issue is the Xbox account was a very old account of my partners. He cannot remember the email address linked to the account or his gamer tag, both of which I need to log in to his account online and cancel the subscription.

    Without logging into the account I am unable to speak to anyone for assistance which has been incredibly frustrating. I have tried phoning the Xbox support number but this is automated and I have even tried contacting Xbox on social media with no response.

    I am at my wits end with trying to cancel this subscription. How can I speak to someone to assist me and find the account by searching the linked bank details/name?

    I would also like to be refunded because it has just been impossible to cancel this and so I have been paying for a service that I have not used.

    Thank you.

    Beth

    :)
     
    10Bp92, Jan 26, 2025 at 10:53 AM
    #1
  2. Charlene smithPB Win User

    I signed up for Xbox Game Pass Ultimate. I cancelled it today and it cancelled my Xbox Live as well. How do I get my Xbox Live back?

    i payed for Xbox live for 3 months 1 month ago. i then payed for Xbox Game Pass Ultimate i cancelled the game pass and it cancelled my Xbox Live as well. it shouldn't cancelled the Xbox live as well
  3. Boom B00M Boom Win User

    Can't cancel Xbox Game Pass subscription.

  4. Rostom L Win User

    Can I get my refund?

    You can put there Xbox Game Pass for PC, or Xbox Game Pass for Console, or Xbox Game Pass Ultimate. The type of subscription you canceled.
  5. Sdillon75 Win User

    Xbox Game Pass auto continue

    I tried canceling my game pass sub. On Xbox but it said I had to do it on line so I canceled my game pass and gold subscription but my game pass sub. Keeps auto uncanceling
  6. willwarren17 Win User

    I signed up for Xbox Game Pass Ultimate. I cancelled it today and it cancelled my Xbox Live as well. How do I get my Xbox Live back?

    i payed for Xbox live for 3 months 1 month ago. i then payed for Xbox Game Pass Ultimate i cancelled the game pass and it cancelled my Xbox Live as well. it shouldn't cancelled the Xbox live as well
    I have the exact same problem. It’s a disgrace
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Cancelling Xbox Game Pass

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