Cancelling updates SHOULD NOT DELETE THE ENTIRE GAME

kingmilo H · Oct 25, 2017

I had a 10gb update automatically start 2 mins before I wanted to play the game. So I pressed the cancel button thinking that I could start it again later. However this was not the case, INSTEAD it deleted my entire digital copy of the game. All 50gb of
it!!!! And now the system expects me to redownload all 50gb again. Why do Microsoft do such stupid things. I now have to waste my data and TIME redownloading this (after 1 hour I'm on 2gb). Consider this an OFFICIAL complaint. At least have a warning before
being able to cancel. I am far from impressed right now.

:)

LRG mcchicken · Oct 25, 2017

Cancelling update completely uninstalls game

The xbox one has been out for over FOUR years now, and for some bizarre reason, cancelling a game update completely uninstalls that particular game. Forgive me if this isn't even possible, but can't they make the xbox create a temporary copy of the game
files before updating, so the game doesn't need to be reinstalled? Here in third world Australia, I seriously cannot waste my data redownloading an entire game just because of this, never mind that it takes literal days to download most games. Really, really
annoyed by the xbox one's OS.

Legendary ZA · Oct 25, 2017

Canceling Updates!

Hi!

Cancelling updates results in the game being uninstalled.

GDN Gianniplay · Oct 25, 2017

hello kingmilo,

i'm sorry to hear that but you can't delete a mandatory update,it's not an add-on, that's it.

CrazY1985 · Nov 2, 2018

Canceling an update shouldn't do that.

Probably a flaw.

CrazY1985

Please make sure you don't cancel an update during it's proces.

If you cancel an ongoing update, it will remove the game and will force you to install the complete game again.

[Farscape]

which game is this doing it on.

do you cancel the update and try again as cancelling updates wipes the game and you then have download the entire game again.

Jurgen1488

It happens quite often if there is an update that is already in progress and you cancel it, as if you uninstall the game and it is uninstalled, I do not know why it is. It has already happened to me once. Watch that.

Onyx Is Here

Sorry to hear it. I agree, that is the best explanation I've ever read and that there should be a warning to players about cancelling their updates.

If you'd like to make this as a suggestion you can do so at the Xbox Feedback page

XBF Brad A

Hello xxydot,

Thanks for coming to the forums. Microsoft/Xbox had put this in place a while ago where if an update was cancelled or stopped for a period of time It uninstalls the entire game. The reason for this, is they found that a lot of the calls support was getting
before this was due to updates corrupting games due to being cancelled and started again. This way there is less chance for the game to become corrupt which could affect all aspects of the Xbox console.

Hope this helps.

Brad

Cancelling updates SHOULD NOT DELETE THE ENTIRE GAME