Cancelling Update on XB1X Uninstalls Game Completely?!

Thank you for the reply.

I agree with Obsessive Power that a warning would go a long way to a better experience. In my book good communication is the pinnacle of customer satisfaction.

I just had an issue where I had 14 updates/installs queued up and for whatever reason Recore would update at about .01 GB every few seconds. In the last 3 days it managed to update maybe .5 GB out of 6 GB necessary but I was able to get 11 of the 14 installs
to complete with no problems. Over 100GBs of updates so 6 more should have been no problem. Just a weird glitch for that update. Well I just cancelled the updates and now Recore and the other game awaiting an update, Quantum Break, are both gone. Apparently
they are uninstalled.

This doesn't happen on my other consoles or my computer games. There must be a better way to handle faulty updates than deleting games and it could be more respectful of customers' time and bandwidth. Getting to this board to post was in itself a labrynthine
process navigating virtual agents and posts that don't match my issue.

I'm sorry for the vent but I feel that this is a big oversight that needs to be addressed plus I'm not looking forward to re-downloading Quantum Break again. Please let the correct team know that I too ran across this issue.

Thank You.

- Keith

Hey bud thanks for keeping in touch!

We have passed this information along to the correct team in order for them to keep an eye on it in case this becomes a bigger issue we can find a workaround to this. We greatly appreciate the feedback and we thank you for taking the time to shed some light
on this particular issue so we can further assist the Xbox Community!

Hey Bobble thanks for taking the time to bring this inquiry to us!

We apologize for the inconvenience this issue to us but rest assured we are here to help, unfortunately though as stated by our

Microsoft Service Agreement: We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of
an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.

It's not a common issue but it does happen so the best thing to do would be to backup the data and content to avoid interruptions. We also noticed that with newer games what happens is that when the patches get released they are patches for the entire
game so they get uninstalled and reinstalled with the new patch already installed to prevent any sort of corruption. This is by design per the developers. Hope this helps!

May I shed some extra light here.

Most updates over-write previous data, so, if your game is 40GB installed and has 3GB update, this does not mean the game now ocuppies 43GB on the HDD.

Only games with DLC as part of the update will increase game install size.

Due to fact data must be over-writen for a game to be updated, cancelling an update part way through would lead to a non functional game. This is the reason why a game would be completely removed.

This also the reason why games with a paused update can't be launched until update is completed.

I agree, the system could do with a warning of some kind.

Hey! That makes perfect sense, I suffered no real loss apart from not being able to shoot some cowboys for an hour but I will survive. I just wasn't sure if this was a bug that hadn't been picked up on.

The only thing I would like to suggest is a possible warning when you go to cancel updates saying that this might happen? This way unsuspecting victims with poor internet connections can get a second chance to decide if they want to cancel or just pause
an update.

If you could pass this on to the relevant people so they could explore this it would be muchly appreciated!

Thanks for your quick response!

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