Cancelling auto payment option - need a number please

Discus and support Cancelling auto payment option - need a number please in XBoX on Consoles to solve the problem; I would like to cancel my auto-payment please. The website won't let me - so can I please have a number to call - shouldn't have to call my bank. This... Discussion in 'XBoX on Consoles' started by Tigamilla, May 13, 2014.

  1. Tigamilla
    Tigamilla Guest

    Cancelling auto payment option - need a number please


    I would like to cancel my auto-payment please. The website won't let me - so can I please have a number to call - shouldn't have to call my bank. This is s terrible website by the way.

    Thanks

    :)
     
    Tigamilla, May 13, 2014
    #1
  2. Bounty Bar
    Bounty Bar Guest
    Will Not let me cancel auto renewal/remove payment.

    I do not use my Xbox at all and noticed my membership was still active. After trying to remove my payment option only to be met by a message stating "can not remove because this payment method is being used for... blah blah blah" so I go to stop the auto
    renewal and get a error message "an error occurred cancelling automatic renewal". Its like Microsoft doesn't want me to leave! Why is it so difficult to stop auto renewal and remove the payment method attached to this auto renewal?

    Please do not refer me to account management guide I've read it all! and followed the actions to the letter, but still no success removing the payment option or cancelling the auto renewal.
     
    Bounty Bar, May 14, 2014
    #2
  3. Evercaptor
    Evercaptor Guest
    Cancelling Auto Payments

    Hi,

    I have tried to cancel my auto renewal for xbox live Gold, and xbox music pass. Now it let me stop the music pass, but it would not let me stop my xbox live membership. Has anyone else had this issue, and how do I cancel it?

    Thanks

    Scott
     
    Evercaptor, May 14, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Cancelling auto payment option - need a number please

    Sorry the site isn't working to cancel the auto renewal. If you live in North America you can dial 1-800-469-9269 or click the link to set up a call back from support.
    support.xbox.com/contact-us
     
    onyxishere, May 14, 2014
    #4
  5. onyxishere Win User

    Cancelling auto payment option - need a number please

    Sorry the site isn't working to cancel the auto renewal. If you live in North America you can dial 1-800-469-9269 or click the link to set up a call back from support.
    support.xbox.com/contact-us
  6. Kryptonline Win User

    Can't cancel nor extend Xbox Game Pass Ultimate subscription

    You will need to check at HTTPS://account.microsoft.com/services and if you have a past due payment, you will need to follow the steps and clear it. You will also
    be able to cancel auto renew there too.
    That is the problem. I CAN'T pay anything nor do I have an option to cancel the auto renew. I only get error messages.
  7. RedCarGamer Win User

    Payments for Xbox live unauthorized

    This happens because when somebody subscribes any subscription the "Auto Renew" options becomes activated by default and the card cannot be removed as payment method while this auto renew is enable. To turn off you need to login with his account here in

    Services and Subscriptions
    and under Xbox Live should appear the option to "manage auto renew", hit it and should appear "disable auto renew".

    If you can't access with his account I think the better is to cancel directly in the bank. I think they can just cancel charges for a specific company and dont need to cancel the card.
  8. SOME NAME 2401 Win User

    Refund for Game Pass + How to cancel subscription/turn off auto-renewal & recurring billing.

    To cancel auto-renewal you need to go too the xbox website then go too payment and billing find Xbox game pass then turn off auto renewal on the game pass

    then it should cancel your auto renewal.
  9. Jennos Win User

    Cancel Auto-Renew

    Phyrre. I am sorry for your frustration and for no one being around in chat. When there is a problem with auto renewal your best option is to contact Xbox Support: 1-800-469-9269 (US number). I understand that an error occurred while trying to cancel it
    and without canceling it you cannot take a card off of the account. Also Xbox Support can take the card you wish to remove off, although please keep in mind that while you have an Xbox Gold Subscription you need to have a payment method on file. Also anytime
    that you add on more months, you will again need to deactivate auto renewal should you wish to do so.
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Cancelling auto payment option - need a number please

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