Cancelling a past due subscription

Lethal SparKK · Jun 18, 2017

when I tried to pay for my subscriptions I noticed I was low on money. I tried to pay for my xbox gold subscription. But I also have ea access but I do not want to pay for it. Is there a way to pay for gold and not ea access? Both of these are past due...
pls help

:)

Smwutches · Jun 18, 2017

Cancelling a past due renewal

For billing issues you will need to contact supprt directly. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Any time you purchase gold from Xbox it will turn on auto-renewal even if you turned it off in the past. Since your card is expired, you would have a balance you owe on this account.If you don't pay the blance, your account will be suspended until it is
paid (you can play offline though).

DwightKSchruteD · Jun 18, 2017

Cancelling a past due renewal

I've run into trouble with my xbox live account. Recently I logged on and wasn't able to connect to xbox live because apparently my payment was past due. I remember going through the process to stop auto-renewal a couple of years ago but apparently it was
turned back on or something and because I didn't use my xbox for a couple of month I was never notified that my subscription status was nearly up. I just want to downgrade to the silver membership so that I can continue to use my xbox for netflix as I'm not
really interested in playing online games right now but apparently they've already charged me for the current year (although my credit card expired).

I'm wondering if there's anything that I can do to downgrade my membership to silver because I don't have the money to pay for another year membership at the time being. Do I just need to create a new account and leave my current one until/if I can renew
it?

ngocphi · Jun 18, 2017

you must pay the past due balance in order to cancel.and cancellation depends on what type of account if month to month there is no refunds

However should be noted in suspension your are 20days into the past due amount

This has to be taken up with support

Chat or phone

If they already said no then you have to pay the past due balance to gain access to your account again

bowski477 · Nov 1, 2018

If you are having difficulty paying for the past due subscriptions on account.microsoft.com you will need to contact support via phone or chat at support.xbox.com/contact-us

XBF Brad A

Hi Toyushinsuke,

Thanks for reaching out to the forums. We understand you are trying to cancel a past due subscription. Unfortunately, a past
due subscription is not able to be cancelled until the past due is paid off. You could pay the subscription, then cancel it right after.

Thanks,

Brad

XBF Brad A

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are trying to cancel a past due subscription. Unfortunately, a past
due subscription needs to be paid off to cancel the subscription. Once you pay the past due amount you can then cancel it out.

Thanks,

Brad

XBF Brad A

Hi Kekehuete,

Thanks for reaching out to the forums. We understand you are trying to cancel a past due subscription. Unfortunately, a past
due subscription is not able to be cancelled until the past due is paid.

Thanks,

Brad

XBF Brad A

Hello Dark,

Thanks for reaching out to the forums. We understand you have issue with an overdue subscription. Unfortunately, you will need to pay the past due to cancel the subscription. There is no way of cancelling it when it is past due. Once you pay the past due
you can
cancel the subscription immediately.

Thanks,

Brad

XBF Brad A

Hi Ethan,

Thanks for reaching out to the forums. We understand you have question on cancelling a past due subscription. Unfortunately, a
past due subscriptionyou will need to pay
the past due off then cancel it once it is current.

Thanks,

Brad

Cancelling a past due subscription