Cancelled the Xbox Live Gold automatic renewal but... it got renewed anyway

You will have to work that out with support. http://support.xbox.com/en-US/contact-us No one in the forums has access to that information. Any other choices you make is your decision.

Good Luck!!

Hello!!! for automatic renewal, you must add a credit card to your account and buy xbox live gold xbox live and so do your first bill you the renewal will always remembering to cancel the automatic renewal automatica.voce should contact support xbox live
hugs

Hello If you have automatically renew on it will renew it self. You can follow the step here to turn off auto renewal here

support.xbox.com/.../cancel-xbox-live-gold-subscription

The recommended option for canceling your Xbox LIVE Gold Membership is to turn off automatic renewal. With automatic renewal “off,” your membership will expire at the end of its term. To do this:

Go to My Account.

Click Sign In (upper-right corner) and type your Windows Live ID information (if you’re not already signed in).

Next to Automatic Renewal, click Change.

Change your automatic renewal setting to OFF.

Important: If you turn off auto-renewal, your Xbox LIVE Gold Membership will expire at the end of your paid membership time. Until then, you can continue to enjoy all the benefits of Xbox LIVE membership.

Note: If you would like to immediately cancel/disable your Xbox LIVE Gold Membership, please contact Xbox Support using the Assistance information at the bottom of this page. From the contact us page, use the Request a Call from Support option. You cannot
cancel your account through chat or email. Immediately disabling your account will forfeit the remaining time on your membership.

Note If you are on a 2 Year Xbox LIVE Gold Contract, and it is before the end of the two years, you are effectively canceling the subscription and will be charged an Early Termination Fee and any applicable taxes. At the end of your two-year agreement, your
account will not be renewed automatically. Auto-renewal is not activated to renew your subscription when

Hello There edunaru,

This Sounds Like This May Be The automatic renewal Function, If automatic renewal is turned on for your membership, the membership will be renewed and will be billed to the “payment method” (credit card or PayPal account) that is saved in your Xbox LIVE
account., You Can Learn More About The Automatic Renewal Function Here, support.xbox.com/.../renew-xbox-live-gold-account
& This Link Will Show You How To Stop It In Full Detail With A Step By Step Guide,

support.xbox.com/.../cancel-xbox-live-gold-subscription Please Keep Me Updated Dear Chap,

Manage Xbox LIVE automatic renewal

From your PC

To turn automatic renewal off: Click Sign In at the top of this page, or click My Account if you’re already signed in. The automatic renewal setting will be displayed near the top-centre of the screen. Click Change next to Automatic
Renewal.

On your console

When you’re approaching the end of your current Xbox LIVE Gold Membership, you’ll get a renewal message on your TV screen.

• Month-to-month membership: You’re notified 15 days in advance.
• 3-month or 12-month membership: You’re notified 30 days in advance.

If automatic renewal is turned on for your membership, the membership will be renewed and will be billed to the “payment method” (credit card or PayPal account) that is saved in your Xbox LIVE account. Your access to Xbox LIVE Gold benefits will not be interrupted.