Cancelled Subscription in 2013 - Got charged this week!!

Discus and support Cancelled Subscription in 2013 - Got charged this week!! in XBoX on Consoles to solve the problem; Hello, I cancelled my Xbox Live 360 subscription in October of 2013. I was charged $73.49 this week for a full year subscription! How do I get my... Discussion in 'XBoX on Consoles' started by Cait 33, Nov 16, 2017.

  1. Cait 33
    Cait 33 Guest

    Cancelled Subscription in 2013 - Got charged this week!!


    Hello,

    I cancelled my Xbox Live 360 subscription in October of 2013. I was charged $73.49 this week for a full year subscription! How do I get my money refunded... and check to see that this didn't happen throughout 2014-2016? When I look at my payment history,
    it shows nothing regarding Xbox payments.

    :)
     
    Cait 33, Nov 16, 2017
    #1
  2. TidalWave
    TidalWave Guest
    Xbox Live hard to cancel

    I got a deal when I set up my new profile on a 3 month subscription to Xbox Live. I paid $9.99 for 3 months. Then I forgot to cancel it and they automatically charged my card. I just figured out how to remove the automatic renewal but I have a charge pending for another 3 months. It is so hard to cancel a subscription.
     
    TidalWave, Nov 16, 2017
    #2
  3. FeberT
    FeberT Guest
    Xbox live paid 4 times credit card 4 times charged and 4 times cancelled by microsoft

    Xbox live paid 4 times credit card 4 times charged and 4 times cancelled by microsoft.... I dont know what to do, my credit card was charged 4 times and 4 times my xbox live subscription was cancelled... I was thinking that my credit card was not being charged
    so every time that I've received the ms email telling me that the subscription was cancelled I've tried to bought again. But the 4 times was charged and the worst is that now I doesnt even have a subscription active!!!!!!!
     
    FeberT, Nov 16, 2017
    #3
  4. Ronnieee Win User

    Why bother having a customer support phone number if you can't ever get through to a real person

    No need to cancel the subscription if it was already cancelled but what you need is to submit a refund request if you got charged for this. Do you see the order on your order history for the charge though?
  5. KevinSpaich Win User

    How to cancel game pass????

    I need to cancel a game pass but its not listed under "services and subscriptions" but i got charged for it.
  6. XBF Brad A Win User

    Subskrypcja Xbox Game Pass Ultimate[Translation-Subscrition Xbox Game Pass Ultimate]

    Hi Zonixx,

    Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. If you cancel the subscription most times it auto refunds the charge if recently charged.
    Once that is off, then a subscription can be cancelled. Here is a guide to
    turn off recurring charge.

    Thanks,

    Brad
  7. XBF Ezra G Win User

    Hola[Hello]

    Hello DiegoFlores,

    Thank you for your post. I understand you are experiencing an issue cancelling a recurring charge. To cancel a subscription, please check out the following article here:

    Cancel recurring subscription charges    .

    I hope this helps!
  8. DeafMints Win User

    Refunding a subscription

    I did cancel it - I didn't get the cancel and refund now. I've already got a charge in my bank already, and shows in paypal as well. And trying to cancel it now says "You have already paid for your PC Game Pass subscription. It will expire automatically on 2/2/2022.

    Back to subscription"
Thema:

Cancelled Subscription in 2013 - Got charged this week!!

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