Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

Discus and support Cancelled my game pass ultimate but cancelled my 12 month xbox live gold in XBoX Sales and Promo to solve the problem; I refunded my xbox game pass ultimate but it also cancelled my xbox live gold it was 12 month subscription only a month in I would like a refund for... Discussion in 'XBoX Sales and Promo' started by FancyPup9322092, Sep 4, 2019.

  1. FancyPup9322092
    FancyPup9322092 Guest

    Cancelled my game pass ultimate but cancelled my 12 month xbox live gold


    I refunded my xbox game pass ultimate but it also cancelled my xbox live gold it was 12 month subscription only a month in I would like a refund for this of my xbox live gold

    :)
     
    FancyPup9322092, Sep 4, 2019
    #1
  2. DionteColeman Win User

    Moving to Ultimate Pass

    So... I have the 12 month recurring subscription for Xbox Live Gold (£49.99 per year). I want upgrade to Games Pass Ultimate (£10.99 per month).

    My question is do I need to cancel my Xbox live gold sub, and then get ultimate pass. Or will it cancel it automatically?
    Hi everyone i have a quick question i have 3 months of Gold will i be upgraded to game pass ?
  3. Kimberly AnneTecson Win User

    Cancelled Game Pass, now my Gold is gone..

    Hi,

    Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
    console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
    You need to contact Xbox Support to reinstate your lost membership.

    To contact them, please go to this site:

    https://support.xbox.com/en-US/contact-us
  4. Zephyr Cynical Win User

    Xbox Live Gold after Game Pass Ultimate

    I have cancelled my Ultimate Pass and I'm happy with 12 months Xbox Live Gold membership I was able to purchase after the Ultimate Pass had expired. My original concern was whether or not I could just buy Gold or would it convert to Ultimate Pass after
    previously upgrading to it, as I no longer wanted to use Ultimate Game Pass and just have Gold.
  5. Smwutches Win User

    Gold, to Gamepass, back to gold, no refund?

    Did you purchase Game Pass or Game Pass Ultimate? If it was Game Pass Ultimate, the remaining gold you had would have been cancelled and converted to Ultimate since Ultimate includes gold (so you would have had the remaining 12 months plus the amount of
    Ultimate you purchased). So cancelling Ultimate would have cancelled everything.
  6. Nursemorph Win User

    Xbox Live Gold subscription

    My Xbox Live Gold subscription was cancelled out of nowhere without my knowledge. I renewed the subscription a few months ago with a 12 month subscription. I heard it might be because my Game Pass subscription ran out, but why would that affect my Gold?? Please explain.
    If you had an active Ultimate Game Pass subscription, then any Live Gold added to your account was converted to UGP at a price ratio...so, in the case of a 12 month live Gold code, it converted into 4 months Ultimate Game Pass as they are the same price.

    Sounds like that is why it has run out.
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Cancelled my game pass ultimate but cancelled my 12 month xbox live gold

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