Cancelled my account, still billed... AND can't access XBox Live.

CanOdope · Apr 5, 2015

I cancelled my XBox Live account, which I had assumed would automatically cancel autopay. It was around 3:00 am, on the morning my account was supposed to renew, I thought I would be safe...

I checked my bank account the next day, and sure enough... They had billed me for another year!!!

I decided to go ahead and log in to at least get the free games of the month... Seeing as I've already been billed. It turns out my account IS cancelled, I can't even get the games...

Now, I am out $60... For a service I cancelled... Before the deadline...

And of course, there is apparently no possible way to speak to an actual person regarding this billing issue. So it looks like I'm just ***. Thank Micro$oft. I'd really like my money back so that I can pay for things I can actually use.

:)

Gaddy888 · Apr 5, 2015

How do I change the region associated with my account

On my XBox, I am billed correctly with my local currency.

On the XBox mobile App I'm being billed in pounds.

Online, when I try to purchase something like EA access it is billing me in US Dollars. In fact, I can't actually make the purchase because I can not enter my correct address.

I'd like a uniform currency to be billed in. Where can I see what region my account is associated with.

MICHAEL610 · Apr 5, 2015

Unable to make purchases on Xbox One (Error # PBR9002) and the void of Xbox Advocacy Team Support

Same here. Worst part is everything was working fine until someone in billing charged my account for a Live Gold membership I had already paid for through a prepaid card. They agreed that I shouldn't have been billed,removed the charge - but in the process
somehow cancelled my prepaid membership! So they gave me a new code to reactivate my Gold membership,but now my account is locked,can't redeem codes,make purchases,nothing. Weeks later and hours on the phone,and they still can't figure out what they did to
make such a mess of things.

Smwutches · Apr 5, 2015

Since this is a billing issue, you need to contact support directly. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

DCarp1990

(Parity )I understand my subscription was converted from gold to ultimate and when you cancel ultimate your live gets canceled too. That kinda sucks for people that have existing gold accounts and are not aware. Still that is not my issue I asked for a refund
for a over charge not to cancel my subscription gold, or ultimate.

(Cyber Spero) Digital card, and it was for three months. I redeemed Spotify and its still there which is the one good thing from this. I haven't redeemed any of the others, but I think I can still do the EA access because it says redeem your gift still on
my console.

I tried to be as clear as possible with the virtual agent, but I always get taken to the digital refund part and my last purchase is the refund. I tried just asking for a refund for the live account I got in late December, but I can't get anywhere with that
either. If I could talk to real person Im sure they would work with me. I just can't get a live person

MoeZArts

Hi WellingtonLuis1,

You want to contact Xbox Support to stop the recurring billing if you can't access your account

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

WPAK

Web translation:

I can’t stop periodic billing and cancel my EA Access subscription

I can’t stop periodic billing and cancel my EA Access subscription

Response:

Hi there,

to cancel a subscription please see
http://account.microsoft.com/services

This includes EA Access subscriptions

For the full information on the steps see:
https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

Aurify1337

if my debit card information was stolen, someone used this information to get xbox live, and then I have no idea because i cant even get access to properly prove my identity to xbox live because they wont allow me to contact them, how the [mod removed] am i supposed to fix this?

Jesse E'

I'm afraid not. Here's the only way to cancel an Xbox Live subscription https://support.xbox.com/en-US/help/subscriptio...

Cancelled my account, still billed... AND can't access XBox Live.