Cancelled Microsoft store update, HELP!!!

I preordered mine Sept 7 from the Microsoft store (mainly for the 1 tb hardrive since these drives are not upgradeable!) and I'm wondering if anyone has gotten the ship notice yet for their console? Store Account status shows Order in Process and BackOrdered
and Microsoft store staff are of no help in giving shipping update or order update information other than "do you want to cancel your order" even though I never once referenced any desire to cancel the order.

Here is a direct link to
Cancel an order or pre-order from Microsoft Store

Hope this is of some help.

Hey Killja.

Thank you for reaching out to the forum. Here is a guide on how to cancel pre-orders. Hope that helps

Microsoft store - Cancel an order or pre-order

Hi Adam!

He is a guide on how to cancel your preorder : Cancel an order or pre-order from Microsoft Store.

Have a great day

Hi Ellen,

Thanks for reaching out to the forums. We see you have question on cancelling an order. You should be able to cancel on the order itself. If not you will need to reach out to the

Microsoft store support to cancel.

Hope this helps.

Brad