Cancelled Game Pass, now my Gold is gone..

Discus and support Cancelled Game Pass, now my Gold is gone.. in XBoX on Consoles to solve the problem; I recently renewed my yearly subscription of Gold. Then I saw the deal for Game Pass ultimate for $1. Figured "why not?" I ended up not really caring... Discussion in 'XBoX on Consoles' started by OutletChief729, Nov 22, 2019.

  1. OutletChief729
    OutletChief729 Guest

    Cancelled Game Pass, now my Gold is gone..


    I recently renewed my yearly subscription of Gold. Then I saw the deal for Game Pass ultimate for $1. Figured "why not?" I ended up not really caring for it, so I cancelled my membership. Then it took away my newly renewed xbox live gold membership. Im
    not eager to drop $60 AGAIN because they cancelled my subscription.

    :)
     
    OutletChief729, Nov 22, 2019
    #1
  2. Smwutches Win User

    Cancelled Game Pass, now my Gold is gone..

    Since Ultimate includes gold, any gold you have on your account when you upgrade is automatically cancelled and converted to Ultimate as well. So by cancelling you cancel everything. You can try contacting support to see if there is anything they can do,
    but otherwise, you'd have to purchase a new subscription. http://support.xbox.com/contact-us
  3. Kimberly AnneTecson Win User

    Cancelled Game Pass, now my Gold is gone..

    Hi,

    Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
    console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
    You need to contact Xbox Support to reinstate your lost membership.

    To contact them, please go to this site:

    https://support.xbox.com/en-US/contact-us
  4. JosephG7 Win User

    Xbox gold

    We had an active Gold subscription and my son tried the Game pass for a month and then cancelled it but now we don't have anything and we are only 5 months into our year of Gold. Why do we not have anything now?
    Hi

    By activating the Game Pass Ultimate subscription (the trial version) it converts your Gold subscription to Game Pass Ultimate completely (replaces) so when you cancel the Game Pass Ultimate service renewal, you are canceling the service completely. This
    is something that the service detects and advises when activating the Game Pass Ultimate subscription trial.
  5. Jackobrien1981 Win User

    Game pass ultimate

    Hello, i have a gold account, i recently purchased the gamepass offer of 1€ for 1 month, this converted my account to game pass ultimate. I however changed my mind after a few days and cancelled the gamepass subscription. But now my gold account is gone
    too and i have to join and pay again even though i only paid the yearly last month??? Thanks
  6. brandon88miles Win User

    Game Pass Ultimate Cancelled My Xbox Live Subscription

    Oh, that makes sense. But now that I have canceled the Xbox Game Pass Ultimate membership (and have been refunded the $1 it took to upgrade it), is the rest of my subscription gone?
Thema:

Cancelled Game Pass, now my Gold is gone..

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