cancellation of monthly charges

Discus and support cancellation of monthly charges in XBoX Accessibility to solve the problem; I am being charged monthly on my credit card and would like it cancelled. dea721da-b558-4d24-ae0d-adf323d2f2ae Discussion in 'XBoX Accessibility' started by sfortune, Nov 13, 2020.

  1. sfortune
    sfortune Guest

    cancellation of monthly charges


    I am being charged monthly on my credit card and would like it cancelled.

    :)
     
    sfortune, Nov 13, 2020
    #1
  2. Daft Badger Win User

    XBOX Live intentionally double charging people who change subscriptions

    You'll have to get in contact with support again as that's not true.

    If you are on a monthly sub & then get a 3 month sub it shouldn't charge you for both,it should automatically switch to charging you monthly to 3 monthly.

    Shall have a look in the ToU later but to my knowledge what they said about manually cancelling the monthly sub isn't in there.
  3. Wendy Horton Win User

    How do I get a refund for a subscription that was cancelled in December and I have been billed every month since?

    The monthly charges are showing up in my account but we had gone on there and canceled mine when we added his to his account. And it never canceled.
  4. sandy the hippy Win User

    Getting charged money for no reason

    If its happening monthly, and you say its not showing up in accounts and billing or order history, what makes you think it's Microsoft? Your bank give an indication of what company is charging? That'd be my next step. Go to bank and cancel the monthly
    charge?
  5. Uriels Phoenix Win User

    Troubled guy please help!!!

    Hey there endmanifesto13,

    Chances are, your monthly subscription has automatically renewed and is attempting to charge your credit card. The reason why you are unable to redeem the code is probably because of the pending charge on your account. I would suggest contacting support
    for this so they can cancel the monthly subscription and offset the charges for it. Doing so should allow you to redeem that code.

    Let us know how things go. Thanks!
  6. Nursemorph Win User

    I got a xbox box gamepass with my new bought laptop but can't claim it?

    Game Pass is a subscription service so it needs a payment method to use it. The one month free is like a free trial and, at the end of the trial, you will be charged for monthly game pass unless cancelled.
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