cancellation of free trail of Xbox game pass

ahmedbahakeem · Oct 11, 2017

I would like to cancel the free trial of Xbox game pass since I didn't place the order I think my account was hacked

:)

UniformAura8433 · Oct 11, 2017

14 day xbox game pass free trail

if i were to sign up for the 14 day free trail of the xbox game pass and purchase a game but then not renew the pass, will it delete the game???

Sprankle87 · Oct 11, 2017

what is a sliver membership?

only way i can play games online such as ncaa 13 is to get a gold membership or a free trail out of a new game if the new game comes with a free trail pass? im use to ps3 where online is free

ahmedbahakeem · Oct 11, 2017

please, can I get my money back? please

Smwutches · Oct 11, 2017

You'd need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

SigmaTheDJ · Nov 1, 2018

You can turn off auto renew here: -

https://account.microsoft.com/services/

Click "Manage" next to Xbox Game Pass and the option is there.

However, if you suspect you've been hacked, you should definitely contact support, as well as changing your password and making sure that nobody has messed with any of your other account settings. You can do that here: -

https://account.microsoft.com/security

Also, on the above page, click the "Review activity" button and you can see a list of sign-ins and sign-in attempts, including the locations where they were made, which might help you figure out if your account has been compromised, or if someone is making
attempts to sign into it.

You should also strongly consider turning on 2-step verification. From the previous page I linked to, click "more security options" at the bottom of the page and you can turn it on/off there. That will make your account much more secure, as if someone gets
hold of your username and password, they still wouldn't be able to sign in and compromise your account, because you'd have to authorise the log in.

XBF Leo G

Hello ErayDönmez,

Thank you for posting on the Xbox forums. We understand that you are interested in cancelling your Xbox Game Pass free trail. Did you sign up for the

Xbox Game Pass 14 day free trial? If you signed up for the free trail with a payment instrument, you should be able to

cancel the subscription immediately. The article we provided will explain how to cancel a subscription. If you signed up for the free trial with a prepaid code, you will need to wait until the free trial period is over before you can complete the purchase.
The Xbox Support Team
can provide assistance with cancelling a recurring subscription. Be sure to let us know the results!

Smwutches

You'd need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

SigmaTheDJ

You can turn off auto renew here: -

https://account.microsoft.com/services/

Click "Manage" next to Xbox Game Pass and the option is there.

However, if you suspect you've been hacked, you should definitely contact support, as well as changing your password and making sure that nobody has messed with any of your other account settings. You can do that here: -

https://account.microsoft.com/security

Also, on the above page, click the "Review activity" button and you can see a list of sign-ins and sign-in attempts, including the locations where they were made, which might help you figure out if your account has been compromised, or if someone is making
attempts to sign into it.

You should also strongly consider turning on 2-step verification. From the previous page I linked to, click "more security options" at the bottom of the page and you can turn it on/off there. That will make your account much more secure, as if someone gets
hold of your username and password, they still wouldn't be able to sign in and compromise your account, because you'd have to authorise the log in.

ahmedbahakeem

please, can I get my money back? please

Sprankle87

only way i can play games online such as ncaa 13 is to get a gold membership or a free trail out of a new game if the new game comes with a free trail pass? im use to ps3 where online is free

cancellation of free trail of Xbox game pass