Cancellation of an automatic subscription and removal of a payment card

Discus and support Cancellation of an automatic subscription and removal of a payment card in XBoX on Consoles to solve the problem; I can't cancel automatic extension of a subscription. I establish to disconnect, prolongs all the same every month. I can't remove a payment card,... Discussion in 'XBoX on Consoles' started by Vovan x360 Rus, Mar 21, 2015.

  1. Vovan x360 Rus
    Vovan x360 Rus Guest

    Cancellation of an automatic subscription and removal of a payment card


    I can't cancel automatic extension of a subscription. I establish to disconnect, prolongs all the same every month. I can't remove a payment card, writes that there are not paid bills. A request cancel automatic extension of a subscription

    :)
     
    Vovan x360 Rus, Mar 21, 2015
    #1
  2. TidalWave
    TidalWave Guest
    Xbox Live hard to cancel

    I got a deal when I set up my new profile on a 3 month subscription to Xbox Live. I paid $9.99 for 3 months. Then I forgot to cancel it and they automatically charged my card. I just figured out how to remove the automatic renewal but I have a charge pending for another 3 months. It is so hard to cancel a subscription.
     
    TidalWave, Mar 21, 2015
    #2
  3. EXTASYlegacY
    EXTASYlegacY Guest
    subscription

    Good morning! The automatic subscription was prolonged, at 7.00, the cancellation of the subscription was requested after 30 minutes. after its automatic payment, I ask to return money and unsubscribe me from xbox live, xbox live was not used, exactly 30
    minutes passed, as I asked for cancellation, thanks for understanding
     
    EXTASYlegacY, Mar 21, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Cancellation of an automatic subscription and removal of a payment card

    Sorry to hear it. Sounds like you have an amount owing on your account which only phone support can assist you with.

    Please give them a call for more assistance. If you live in North America dial 1-800-469-9269. If you live in a different country then please post it so we can supply you with a phone number.
     
    onyxishere, Mar 22, 2015
    #4
  5. onyxishere Win User

    Cancellation of an automatic subscription and removal of a payment card

    Sorry to hear it. Sounds like you have an amount owing on your account which only phone support can assist you with.

    Please give them a call for more assistance. If you live in North America dial 1-800-469-9269. If you live in a different country then please post it so we can supply you with a phone number.
  6. HassanB Win User

    remove my credit card from my x box live account

    Hello,

    If you have a current Xbox LIVE Gold subscription with that card on file you will not be able to remove it. If you wish to immediately remove the card, you will need to
    contact phone support and have them cancel the account, this will remove the gold membership on your account and then you'll be able to remove the card on file.

    As an alternative, you can simply turn off automatic renewal on the account and when the membership
    lapses you will become a "Free" member and you'll then be able to remove the card on file. Instructions on how to remove the card on file can be found
    here.
  7. squishyNsmoo Win User

    Xbox Live question

    Xbox Live Gold subscriptions can come from Prepaid Codes, which when redeemed will expire at the end of term, or from a recurring subscription purchase via a payment method (credit/debit/paypal)... currently, aside from promotions, you can either purchase
    a 1 month, 3month, 12month, or 12month Family Pack...

    Cancelling the card will not cancel the subscription, and if you do not turn off the automatic renewal, it will attempt to charge and your account will go into decline with a past due balance...

    Also, you can not remove the payment option from your account so long as there is a current subscription attached to that card, whether it is set to renew or not... so in this case, you will need to call Xbox Support so they cancel the subscription, remove
    your card, and then provide you with your remaining time...
  8. JOLLYxxWOLF Win User

    Downgrade to silver

    If you have the automatic payment option then.
    support.xbox.com/.../cancel-xbox-live-gold-subscription . If your not using the automatic payment option, just wait until you get paid and buy another subscription card, or buy Xbox Live membership from the marketplace.
  9. HassanB Win User

    question about removing payment option on xbox live.

    Hello,

    You wouldn't be able to remove the payment method due to their being a pending transaction associated with that payment method. If you wish to remove this payment method you'd need to contact Microsoft Store support first and cancel your preorder so the pending
    transaction is released on the account.

    If this payment method is also attached to your Xbox LIVE Gold subscription you'd need to turn off automatic renewal and wait for that subscription to end before you're able to take the card off of the account.
Thema:

Cancellation of an automatic subscription and removal of a payment card

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