canceling update causes game to uninstall

Discus and support canceling update causes game to uninstall in XBoX on Consoles to solve the problem; so I was alerted that DOOM needed and update to be able to play online so I thought “no big deal” so I click to start downloading the update, however... Discussion in 'XBoX on Consoles' started by Echo450, Jan 7, 2018.

  1. Echo450
    Echo450 Guest

    canceling update causes game to uninstall


    so I was alerted that DOOM needed and update to be able to play online so I thought “no big deal” so I click to start downloading the update, however the update was around 50-60GB which my internet is no where strong enough to handle so I canceled the update.
    But for some reason the game and my save data was completely whiped from my hard drive meaning I had to reinstall it and start from scratch.

    has anyone else had this problem? is it a bug in the operating system or is there something I missed when canceling the update?

    thanks

    :)
     
    Echo450, Jan 7, 2018
    #1
  2. Zero Jehuty
    Zero Jehuty Guest
    Canceling Updates!

    I can confirm what OP says is correct. Canceling and update does uninstall the game. From what I have read it is because most updates change basic code of the game and canceling this could corrupt the game. So Pausing would be better.

    Zero
     
    Zero Jehuty, Jan 7, 2018
    #2
  3. Trash

    Your game should not uninstall because you canceled an update. Canceling an update simply stops the update installation process. It does not delete anything whatsoever.

    I would contact Xbox Support regarding your issue: Contact Us | Xbox Support

    Best,

    Nozzle canceling update causes game to uninstall :)
     
    At the Nozzle, Jan 7, 2018
    #3
  4. Shaggy2000
    Shaggy2000 Guest

    canceling update causes game to uninstall

    Your save will be stored on the cloud, so you wouldn't have had to start from scratch.

    As for the game deleting itself if you don't update, never heard of that one, but then I always update games.
     
    Shaggy2000, Jan 8, 2018
    #4
  5. Echo450
    Echo450 Guest
    I would update my games, I need to anyway to play them online but our internet is really weak (typical for here in Australia) and the update files are really big so I can’t install them, but my save data is still there thank goodness. I guess I’m just not
    used to the fact that games are getting bigger. But I find it annoying how they expect everyone to have flawless internet to be able download the patch to play online
     
    Echo450, Jan 8, 2018
    #5
  6. Shaggy2000
    Shaggy2000 Guest
    I totally agree, the size of updates/patches are no almost as large as the game itself. I would hope that Microsoft could work out a way to have some sort of system where you can request an update disc to be mailed to a person, obviously you would have
    to pay shipping, but in this day and age I wouldn't have thought it would take too much to bring in a system like this.
     
    Shaggy2000, Nov 1, 2018
    #6
  7. Echo450 Win User

    canceling update causes game to uninstall

    Your save will be stored on the cloud, so you wouldn't have had to start from scratch.

    As for the game deleting itself if you don't update, never heard of that one, but then I always update games.
    I would update my games, I need to anyway to play them online but our internet is really weak (typical for here in Australia) and the update files are really big so I can’t install them, but my save data is still there thank goodness. I guess I’m just not
    used to the fact that games are getting bigger. But I find it annoying how they expect everyone to have flawless internet to be able download the patch to play online
  8. Shaggy2000 Win User

    canceling update causes game to uninstall

    Your save will be stored on the cloud, so you wouldn't have had to start from scratch.

    As for the game deleting itself if you don't update, never heard of that one, but then I always update games.
  9. Shaggy2000 Win User

    canceling update causes game to uninstall

    Your save will be stored on the cloud, so you wouldn't have had to start from scratch.

    As for the game deleting itself if you don't update, never heard of that one, but then I always update games.

    I would update my games, I need to anyway to play them online but our internet is really weak (typical for here in Australia) and the update files are really big so I can’t install them, but my save data is still there thank goodness. I guess I’m just not
    used to the fact that games are getting bigger. But I find it annoying how they expect everyone to have flawless internet to be able download the patch to play online
    I totally agree, the size of updates/patches are no almost as large as the game itself. I would hope that Microsoft could work out a way to have some sort of system where you can request an update disc to be mailed to a person, obviously you would have
    to pay shipping, but in this day and age I wouldn't have thought it would take too much to bring in a system like this.
  10. XBF Diego M Win User

    Updating Destiny 2 just uninstalled the game.

    Hi SkeletonMang,

    Thank you for posting on the Xbox forums. I'd be happy to help.

    A game will uninstall itself if the game's most recent update version is canceled or interrupted while it is updating. This can happen if the console loses power during an update, which is the most common cause. The other would be a network interruption
    that stops the update and causes the update to get corrupted, requiring a cancelation of the update, therefore the entire game uninstalls. However it happens, if an update is removed from the queue, the entire game will need to be re-installed again.
  11. XBF Brad A Win User

    Instalación de Juegos[Translation-Installing Games]

    Hello Jose,

    Thanks for reaching out to the forums. We understand you have question on games uninstalling. If you cancel a game update, or update fails for any reason. This can uninstall the game. This feature has been added to prevent corrupt game
    installs. When a update is paused or cancelled and started later, it caused corruption within the game.

    Thanks,

    Brad
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canceling update causes game to uninstall

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