CANCELING UNLIMITED EXPIRATION GOLD SUBSCRIPTION

EthanC101 · Mar 9, 2014

An employee needs to completely remove this account (or at least the auto-charge)

We do not know the parental account and our Xbox is inaccessible

child account: Shrapnelproof

We can't get on to the billing page due to not knowing the parental account details limiting our accessibility to cancel the sub

We have all the credit card information

Please just help get rid of this...

:)

xboxfelix · Mar 9, 2014

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

Rove75 · Mar 9, 2014

GameStop PowerPass, yay or nay?

looks like the program is being delayed.

https://www.theverge.com/2017/11/14...-rental-subscription-powerpass-used-cancelled

onyxishere · Mar 9, 2014

If you are unable to remove the auto renewal on an account then give support a call. They'll be able to turn it off for you.

support.xbox.com/contact-us

onyxishere

If you are unable to remove the auto renewal on an account then give support a call. They'll be able to turn it off for you.

support.xbox.com/contact-us

Chris21ce

The option may be invalid to your country or it may of expired

and to cancel your membership here is the FAQ's

support.xbox.com/.../cancel-xbox-live-gold-subscription

Smwutches

If you cancel your Ultimate subscription or turn off auto-renewal and let it expire, you can add a standard Gold subscription and go back to just Gold if you want.

Smwutches

I would suggest waiting until your current subscription expires before adding the Gold. Even if you don't use the full Ultimate subscription, you'll lose the time you've paid for if you were to cancel now.

If you turn off auto-renewal, it'll automatically cancel your subscription on its expiration date.

XBF Brad A

Hi Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issues with gold subscription. We recommend checking under subscriptions. See what the subscription says, expired, cancelled active. If it says expired then it has run out. If cancelled
then somehow it was cancelled, And active means it still going. Let us know which it says and we go from there.

Thanks,

Brad

CANCELING UNLIMITED EXPIRATION GOLD SUBSCRIPTION