Canceling payment methods

If that card is linked to your current Gold membership, that would be the reason why. You would need to turn off auto-renew and after the subscription expires you should be able to remove the payment information.

If neither of these things sound like they should be affecting you, go ahead and contact Phone Support who should be able to help you out:

support.xbox.com/contact-us

Hello, as a subscription, you need to add a permanent payment method to be debited each month. Even if you cancel the automatic renewal of this subscription, you will be asked to add a payment method.

Hey bud does say order cancelled or purchase? Did you use money on your account or did you use one of the payment methods saved on file?

If it was a payment method on file check you email for the account and see if they gave a response on why it was cancelled.

That usually happens if there's a pending balance on the account. It won't let you change the primary payment method.

However, you can try adding a new payment method, then go to billing.microsoft.com and perform a service transfer. This will migrate all services associated with the first payment method to the one you just added. It also effectively cancels the old payment
method.

You would need to add a new valid payment method before removing the old one. If you call phone support to forcibly remove this payment method, it will cancel your LIVE subscription.