Canceling Fortnite Crew on Child Account

I signed my daughter up for fornite crew on xbox but now want to cancel. We have tried for a month to cancel and just got charged again. She does not have her own Microsoft account. She has a child account under my Microsoft account. When I go into my account the subscription is not there for me to cancel. When I go into her child account it does not show there either but it does show that the monthly payments went through. I tried the Microsoft web page as we but there is NO way to cancel. I also cannot cancel on Epic games.

I hope someone can help me because I've been trying for hours to get in touch with support and just going in circles...

:)

 

Hello, I have exactly same issue as Julia. Signed myself and 2 associated child accounts with Fortnite crew. I have managed to cancel mine direct through Android, but I have nowhere to cancel the child subscriptions.

Go into Xbox subscriptions on their login, nothing showing. Plus their billing is associated to my email and credit card. I also go on the web and no subscriptions on my adult account as I cancelled. I go into the child accounts on my ms account, again nothing visible within subscriptions.

What is the solution, I need to cancel their subscriptions asap. ?

 

Hello, I have exactly same issue as Julia. Signed myself and 2 associated child accounts with Fortnite crew. I have managed to cancel mine direct through Android, but I have nowhere to cancel the child subscriptions.
Go into Xbox subscriptions on their login, nothing showing. Plus their billing is associated to my email and credit card. I also go on the web and no subscriptions on my adult account as I cancelled. I go into the child accounts on my ms account, again nothing visible within subscriptions.

What is the solution, I need to cancel their subscriptions asap. ?