Canceling a Xbox Live subscription for an account I no longer have access to

You will need the account information for the Microsoft Account tied to the gamertag. If you don't have that, you'll want to contact support and see what options you have.

https://support.xbox.com/en-US/contact-us

If you got the game through Games with Gold for XBox One then they require an active Gold subscription to play as per the FAQ here: https://support.xbox.com/en-AU/my-account/xbox-live-membership/games-with-gold-faq

Specifically

What happens to my Games with Gold games if I cancel my Xbox Live Gold subscription?

On Xbox One, you’ll no longer be able to access your Games with Gold titles if you cancel your subscription. However, if you decide to renew your subscription at any time, you’ll be able to access and play your previously redeemed Games with Gold
titles again.

> Why are Microsoft unable to send recovery details to the email address associated with the account?

Because that email address is no longer associated with the account.

> Also if it can’t be recovered how do I cancel the Xbox Live subscription

Microsoft can only assist with billing queries if you have access to the account. You'll need to contact your bank or financial institution to cancel the charges. If you pay with card I'd suggest cancelling the card too.

Please reach back if you have further questions.

Hi, if you want to cancel right away please contact Xbox Support.

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support.xbox.com/.../cancel-xbox-live-gold-subscription

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As for the issue accessing your account, which web browser do you use please ? Maybe try another browser.

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account