Cancelar a assinatura e pedir reembolso (Cancel the subscription and request a refund)

Hello! you can proceed to make a refund here doing the following steps:



1.
Sign in to your Microsoft Account.

2.
From the top menu bar, select Payment & billing > Order history.

3.
Navigate to the game or app you want to be refunded, and select 'Request a refund'.

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Hey there Abrahao,

Thank you for reaching out to the Forums with this question. Unfortunately we are unable to assist with refunds through the Forums.

Please click on the following link to request a refund for the subscription.

• Request a refund for a digital purchase
  

I hope this helps.

Tem que ligar na Live e pedir para cancelar a renovação automática de sua assinatura!

Boa noite,

Para cancelamento de assinatura de produtos e serviços, você precisa cancelar a cobrança mensal acessando este site:

https://support.xbox.com/pt-BR/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

Para reembolsos:

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Espero ter ajudado.

[Translation - Good night, For cancellation of subscription of products and services, you need to cancel the monthly charge by accessing this site:https://support.xbox.com/en-GB/billing/xbox-subscriptions/how-to-cancel-xbox-subscriptionFor Refunds:https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
Hope this helps.]

Hi,

Unfortunately no one in the forums can assist with billing issues or refunds.

First thing you want to do is sign into your account (https://account.microsoft.com) and go to Services & subscriptions, find the subscription and select Manage. Make sure Recurring
billing is off and then select cancel subscription. If it does not give you an option for a refund, you will have to submit the request through the website. Information can be found here:

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions

***********

Oi,

Infelizmente, ninguém nos fóruns pode ajudar com problemas ou reembolsos de cobrança.

A primeira coisa que você deseja fazer é entrar na sua conta (https://account.microsoft.com) e acessar Serviços e assinaturas, encontrar a assinatura e selecionar Gerenciar. Verifique
se o faturamento recorrente está desativado e selecione cancelar a assinatura. Se não lhe der uma opção de reembolso, você deverá enviar a solicitação pelo site. As informações podem ser encontradas aqui:

https://support.xbox.com/billing/xbox-subscriptions/digital-goods-subscriptions