cancelamento [Edit - Translation] - Cancellation

Hello there,

Thank you for posting here on the Xbox forums. Please attempt to request a refund here :

Request an Xbox digital product or subscription refund

If the refund link does not work, please try contacting a live agent.

1. Contact us here
2. Select My Account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes
5. Skip step 3 and go to step 4
6. Select request a callback from support

Hope this helps!

Ola babyAa7,

Para efetuar um cancelamento de compra e receber o reembolso você deve estar qualificada segundo a política adotada pela Microsoft. Para descobrir se você está qualificada e receber seu reembolso, acesse: https://support.xbox.com/pt-BR/billing/payment-and-purchases/request-refund.

Espero ter ajudado.

[Edit - Translation] - Hello babyAa7,

In order to make a purchase cancellation and receive the refund you must be qualified according to the policy adopted by Microsoft.
To find out if you're eligible and get your refund, please visit: https://support.xbox.com/billing/payment-and-purchases/request-refund.

Hope this helps.

Hi SneakingCar761,

sorry to hear. You can
check your subscription here and the most of us are users like and we can not look at your account so you should
contact the support.

Hope this helps and please keep us informed

Estou tentando solicitar o cancelamento porem está dando erro...

solicito meu dinheiro de volta

[Translation - I am trying to request the cancellation but it is giving error...

I request my money back]

Hi Bruno,

Thanks for coming to the forums. If you do not have the credentials to log in, the account owner will need to cancel this. So you will need to get ahold of the account owner and have him cancel it. Support most likely wont be able to assist as it is not
your account.

Thanks,

Brad