Cancelamento e Reembolso [Cancellation and Refund]

Hey there YuriSantoos,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this situation could be pretty disheartening. We have steps for managing your sub here on Cancel
recurring subscription charges and for getting a refund here on How to make an Xbox digital product refund
request.

Hope this helped.

Thanks for reading!

Ola babyAa7,

Para efetuar um cancelamento de compra e receber o reembolso você deve estar qualificada segundo a política adotada pela Microsoft. Para descobrir se você está qualificada e receber seu reembolso, acesse: https://support.xbox.com/pt-BR/billing/payment-and-purchases/request-refund.

Espero ter ajudado.

[Edit - Translation] - Hello babyAa7,

In order to make a purchase cancellation and receive the refund you must be qualified according to the policy adopted by Microsoft.
To find out if you're eligible and get your refund, please visit: https://support.xbox.com/billing/payment-and-purchases/request-refund.

Hope this helps.

Entre em contato com o suporte no link: https://beta.support.xbox.com/contact-us

Lá você pode solicitar o cancelamento e verificar o reembolso do Gamepass.

Boa noite,

Para cancelamento de assinatura de produtos e serviços, você precisa cancelar a cobrança mensal acessando este site:

https://support.xbox.com/pt-BR/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

Para reembolsos:

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Espero ter ajudado.

[Translation - Good night, For cancellation of subscription of products and services, you need to cancel the monthly charge by accessing this site:https://support.xbox.com/en-GB/billing/xbox-subscriptions/how-to-cancel-xbox-subscriptionFor Refunds:https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund
Hope this helps.]

Olá! Você pode fazer um reembolso aqui, executando as seguintes etapas:

1. Entre na sua conta da Microsoft.

2. Na barra de menu superior, selecione Pagamento e faturamento> Histórico de pedidos.

3. Navegue até o jogo ou aplicativo que você deseja receber o reembolso e selecione "Solicitar um reembolso".

[Translation - Hello! You can make a refund here by performing the following steps:1. Log in to your Microsoft account.2. From the top menu bar, select Payment and Billing> Purchase History.3. Navigate to the game or app you want to receive the refund
and select "Request a refund."]

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund