CANCELAMENTO DE PEDIDO

For purchasing and billing issues contact xbox support:
http://support.xbox.com/contact-us

Hello,

How to make an Xbox digital product refund request

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/digital-goods-subscriptions-refund

Be sure to look at Digital Game and Purchase Refund Terms

https://beta.support.xbox.com/help/subscriptions-billing/buy-games-apps/digital-game-purchase-refund-terms

If it's available here's how to request a refund

How to request a refund

1. See if your purchase is listed under
   Purchases that may qualify for a refund. Be sure to sign in from the account used to make the purchase.
   
   Note If you don't know your Microsoft account email address or password, use the
   
   Lost Account Solution or the
   Lost Password Solution.
   
2. If you see your purchase listed, select that order number and click
   Request refund at the bottom of the list. If you don’t see your purchase, follow the troubleshooting steps on that page.
   

Hello,

Anytime you purchase a game on the marketplace you can re-download the game by going to your Dashboard > Settings > Account > Download History.

If you cancel a game download, you don't have to delete it and then start the download again. In theory, it should start from where the download last left off instead of starting all over again.

Translation:

Olá,

Sempre que você comprar um jogo no mercado que você pode baixar novamente o jogo indo para o seu Painel> Configurações> Conta> Download History.

Se você cancelar um download do jogo, você não tem que apagá-lo e, em seguida, iniciar o download novamente. Em teoria, ele deve começar a partir de onde o download último parou em vez de começar tudo de novo.

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Entre em contato com o suporte ao xbox indo para support.xbox.com/contact-us

[/citar]

Já fiz isso ruim ainda não pode resolver.

[Translation]

I've done it bad yet can't solve.

Hi ,

What advice did the
chat team offer when you contacted them regarding this? Also, have you tried using a new browser or clearing the cache/browsing history on your current one as well?

Thank you!

Contact xbox support by going to support.xbox.com/contact-us