CANCELAMENTO DE ASSINATURA [Translate] CANCELLATION OF SUBSCRIPTION

MaiaraMelo1 · Nov 9, 2019

Boa tarde, preciso urgentemente fazer o cancelamento de uma assinatura no Xbox one que foi feita pelo meu namorado. Ele não utiliza mais o x box mas está vindo a cobrança no meu cartão de crédito. Ele não consegue desativar no Xbox uma vez que ele fez a
retirada do meu cartão do sistema do Xbox e continua cobrando. Não posso mais pagar por isso. Fico no aguardo de algum auxílio!

[Translate by Mod]

Good afternoon, I urgently need to cancel a subscription on Xbox one that was made by my boyfriend. It no longer uses the x box but is coming to charge on my credit card. He can't turn off on Xbox once he's taken my card from the Xbox system and keeps charging.
I can't afford it anymore. I'm waiting for some help!

:)

slackadelic

Google Translate

Good afternoon, I urgently need to cancel an Xbox one subscription that was made by my boyfriend.
He no longer uses xbox but is coming to charge my credit card.
He can't disable it on Xbox once he has withdrawn my card from Xbox system and keeps charging.
I can't afford it anymore. I look forward to some help!

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He no longer uses xbox but is coming to charge my credit card.

He no longer uses the x box but it's been charging my credit card.

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My answer:

To cancel, you can follow the steps here
https://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

XBF - Lando

[Associate is using a translator application, please be aware that grammatical errors or incorrect syntax may occur]

Obrigado por entrar em contato conosco nos Fóruns do Xbox, antes de prosseguirmos você pode fornecer alguns detalhes adicionais sobre a assinatura que você está tentando cancelar? Você está tentando cancelar uma assinatura Xbox Live Gold ou Ultimate?

Enquanto isso, temos um artigo em nossa plataforma de suporte sobre o cancelamento de assinaturas recorrentes do Xbox, você pode lê-lo e nos informar se isso ajuda você a resolver o seu problema?

Cancelamento de assinaturas recorrentes: https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

Thanks for contacting us on the Xbox Forums, before we proceed further can you provide some additional details about the subscription you’re trying to cancel? Are you trying to cancel an Xbox Live Gold or Ultimate subscription?

In the meantime, we have an article on our support platform regarding cancelling recurring Xbox subscriptions, can you read it over and let us know if it helps you resolve your issue?

Cancelling recurring subscriptions: https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

Tiago AnandaCamillo

Obrigado pela ajuda não consegui cancelar por que esta vencida a renovação agora não tem como cancelar

Translation:

Thanks for the help I can't cancel because this renewal has expired now there is no way to cancel

JTL1E

hey check out this link! https://support.xbox.com/en-US/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

XBF Javier R

Hello again Tiago,

It may be best in this case to seek further assistance through our customer support team:

Visit our Contact Us page
Choose a category: Xbox One
Pick a topic: Payment & billing
Select show contact options
Request a call from support

Try this for us and then let us know the results.

Best wishes!

CANCELAMENTO DE ASSINATURA [Translate] CANCELLATION OF SUBSCRIPTION